SENIOR RECEPTIONIST
Rome, Italy (On-site) JOB PROFILE
ROME
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences, and communities while optimizing operations and driving profitability for forward-thinking investors, with a strong commitment to sustainability. KH develops ecosystem-driven destinations through partnerships across Food & Beverage, Retail, Entertainment, Art, and Wellness sectors.
ABOUT THE PROPERTY
Cloud 7 Rome
Located in the heart of Rome, between Via del Corso and Via di Pietra, Cloud 7 Rome is a boutique hotel with 37 rooms, offering an immersive experience inspired by the authentic Roman
dolce vita
. The hotel features breakfast service, bar, and quick lunch, delivering a vibrant and lifestyle-driven guest experience.
ABOUT THE ROLE
Reporting to:
Receptionist Manager and Front Office Manager
Location:
Rome, Italy
The Senior Receptionist is an experienced Front Office professional responsible for delivering exceptional guest service while ensuring smooth daily reception operations.
This role requires a hands-on, proactive individual who can work independently, act as a key point of reference during shifts, and support the Receptionist Manager in overseeing operational flow and service standards. The ideal candidate combines strong technical skills with a natural guest-oriented approach in a boutique hotel environment.
JOB DESCRIPTION
KEY RESPONSIBILITIES
Deliver an outstanding guest experience from pre-arrival through departure, ensuring personalized and attentive service.
Independently manage Front Office operations (check-in, check-out, reservations support, guest assistance).
Handle guest requests, complaints, and special requirements with professionalism and efficiency.
Support the Receptionist Manager in coordinating daily operations and ensuring service consistency.
Ensure effective communication between Front Office and other departments (Housekeeping, F&B;).
Maintain accurate records and assist in preparing daily operational reports.
CONNECTION
Welcome and assist VIP and returning guests, ensuring a memorable and personalized stay.
Act as a reliable point of contact for guests throughout their stay.
Build strong relationships with guests, anticipating their needs.
CURATION
Promote hotel services (bar, breakfast, quick lunch) to enhance guest experience.
Contribute to creating a welcoming, community-driven atmosphere.
INNOVATION
Proactively suggest improvements to procedures and guest experience.
Support upselling and cross-selling initiatives.
Contribute to maximizing room revenue and operational efficiency.
LEADING THE WAY
Provide guidance and informal leadership to junior team members during shifts.
Support onboarding and training of new staff.
Ensure adherence to company standards, policies, and procedures.
Promote a positive, collaborative, and service-oriented work environment.
EXPERIENCE & SKILLS
Proven experience as a Senior Receptionist or equivalent Front Office role.
Strong knowledge of Front Office operations and procedures.
Fluency in English; Italian is required (additional languages are a plus).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive mindset.
Ability to work independently and handle responsibilities with confidence.
Familiarity with PMS systems and hotel operational tools.
Experience in boutique or lifestyle hotels is a plus.
JOINING OUR TEAM MEANS
Competitive compensation aligned with experience.
Growth opportunities within an international hospitality group.
Dynamic and hands-on working environment.
A collaborative, motivated, and service-driven team.