IT Support Specialist Location: Rome, Italy Type: Full-time, On-site Hours: 8 hours a day Skills: Proficient in providing 1st & 2nd line support, Troubleshooting, Problem solving. Description BCIC Swiss GmbH | Best Connect International Company is looking for a full time, on-site "IT Support Specialist" in Italy. Responsibilities
Provide first- and second-level support and resolve customer issues efficiently. Work with third-party vendors to remediate complex AV-related issues when required. Communicate clearly and promptly regarding issue status and resolution. Maintain accurate and up-to-date ticket records for all reported incidents. Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and authorized Cisco Jabber applications. Possess basic knowledge of macOS to support Apple PC users. Install, upgrade, support, and troubleshoot printers and computer hardware. Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment. Use diagnostic tools to identify and resolve network connectivity and workstation hardware/software issues.
Requirements
Must hold a valid work permit in Italy. Proficiency in English and the local language is mandatory. Several years of experience in a similar role are required.
Apply now - Interested candidates are requested to send their English CV, mentioning the position title in the subject line, as soon as possible. Apply here: fahmida.tithi@bcic-swiss.com Salary: Negotiable Contact Fahmida Ahmed TithiJunior Recruiterfahmida.tithi@bcic-swiss.comLinkedin #J-18808-Ljbffr