PpAre you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on. /p pAs an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient. /p pITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team. /p pYour day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs. /p h3Key Job Responsibilities /h3 ul liDeliver on-site, high quality, hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware /li liProvide on‑call support for high severity incidents and act as an escalation point of contact for team /li liAssist with activities to triage and elevate system or network outages to reduce downtime /li liUnderstand and execute change management activities in a high availability environment /li liParticipate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value /li liEffectively manage and oversee IT asset inventories /li liParticipate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities /li liContinuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions /li /ul h3A Day In The Life /h3 pIf you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill‑sets. If you’re passionate about this role and want to make an impact on a global scale, please apply! /p h3About The Team /h3 pOur IT Services team is a dynamic and diverse group of passionate problem‑solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide. /p pInclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. /p pMentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge‑sharing, and career‑advancing resources, helping you develop into a better‑rounded professional. /p h3Basic Qualifications /h3 ul liHigh school diploma or equivalent /li liExcellent customer facing skills /li li2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux /li li2+ years of experience with client, server, and network services DNS, DHCP, OSI Model and TCP/IP /li li2+ years of experience troubleshooting in a multi‑user high availability environment /li li2+ years of experience with PC repair, troubleshooting, deployment and liquidation /li liOccasional travel required based on needs of the business /li liProficient in English and Italian /li liBachelor’s Degree from an accredited university or equivalent /li /ul h3Preferred Qualifications /h3 ul liBachelor’s degree in Computer Science or IT related field /li liCompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications /li liExperience in Active Directory and Windows Server backup solutions /li liExperience with audiovisual, video conferencing or event support /li liAbility to write simple scripts in an administrative language /li liStrong analytical skills with demonstrated problem solving abilities /li liProven ability to develop clear, concise change management and standard operating procedure (SOP) documentation /li /ul pAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. /p pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pbCompany /b - Amazon Italia Services Srl - B97 /p pJob ID: A /p /p #J-18808-Ljbffr