Experteer OverviewIn this role you will provide expert technical and application support for our Next Generation Sequencing (NGS) solutions within the Solution Experience team.
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You will act as the main liaison between Roche and customers, promoting the Precision Diagnostics portfolio while ensuring optimal performance of installed systems.
You will blend technical know-how with a commercial mindset to drive adoption of innovative diagnostics technologies.
This position offers nationwide travel in Italy and a chance to shape customer experiences and outcomes in a patient‑centric mission.Retribuzione / BenefitsProvide technical consultancy and training on NGS implementations to ensure high‑quality operationCollaborate with Sales to promote Precision Diagnostics solutions and identify new opportunitiesBuild and maintain strong relationships with laboratory and hospital staff, addressing technical and commercial needsTroubleshoot and resolve technical issues throughout the product lifecycleDeliver internal training and stay updated on portfolio developmentsResponsabilitàMaster’s Degree in Life xjrgpwk Sciences, Biotechnology, Biology, or equivalentAt least 2 years of hands‑on experience in IVD or medical devicesDeep knowledge of NGS technologies and precision diagnosticsFluent in Italian and English (written and spoken)Team player with proactivity and ability to work autonomously to meet timelinesBased in Northern Italy with ~90% travel nationwide
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