PAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. /ppWe’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. /ppIf you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at /ppbTech Support Senior Engineer (Gallarate, Hybrid) /b /ppTech Support Senior Engineer at AVEVA employs a combination of the solution, systems, network communications and application-specific software skills to help customers maintain the reliability and performance of their systems and address any potential technical problems. /ppbRole and responsibilities : /b /ppAssist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions /ppWork closely with our global team force to manage customer relationship and satisfaction /ppResearch, identify, develop and recommend corrective measures to address technical and application issues identified in the field or in-house /ppParticipate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasionally participating in product development and testing /ppResolve technical problems from end customers, application engineers, and engineering teams /ppIdentify and qualify product and solution failures and assist on the engineering in understanding and resolving them /ppCase tracking by entering cases either in our and Customer Relationship Management tool /ppResearch and documentation of technical problems and solutions using our Knowledge Base /ppDesign, plan, research, evaluate and test complex systems used to monitor and / or control electrical equipment and systems /ppSkills and Qualifications : /ppEngineering degree in Electrical, Power Systems or Computer Science, or equivalent /ppExperience in software, hardware, networking, database and / or system troubleshooting, diagnosis and problem solving /ppbPower and / or electrical systems knowledge /b /ppComputer knowledge, particularly relating to server, network and operating system installation and configuration /ppPositive attitude, enthusiastic, self-motivated and customer-focused /ppPeople-person and team player, enjoying the cross-functional interaction required for this position /ppQuick learner with an inquiring mind /ppbStrong written and oral communications skills /b /ppAbility to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel /ppAbility to occasionally travel to various customer sites in the region and worldwide /ppSQL Database querying and programming experience /ppC#, HTML5 coding experience /ppManufacturing Execution System experience /ppUnderstanding of SCADA and HMI standard /ppOn-site or remote advanced technical support experience /ppKnowledge of AVEVA Wonderware products /ppUnderstanding of control systems and PLC /ppControls or transformer protection experience /ppExperience with CRM systems /p #J-18808-Ljbffr