Description
We are currently seeking a Sales Support Specialist who will report to the Sales Support Manager Italia as part of our dynamic team in Milan. Your opportunity
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion for the Italian markets. Working along with the sales team on delivering customer service excellence. Ensuring compliance with sales business policies. How you will contribute
Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information Managing order flow from order acquisition to order entry in compliance with agreed trade terms Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query / issue Managing backorders ensuring a clean sheet Managing goods returns in compliance with agreed trade terms Acting as customer’s first point of contact in case of commercial, logistics, product claims Showing active participation in both organisational preparation and execution by supporting with the facilitation of i) Sales events such as Buying Days ii) Collection presentations, iii) Logistics of customer’s onsite trainings and customer’s visits, etc. Issuing sales / customer-related reporting to the benefit of both sales team and customer Implementing and enhancing customer service-related procedures, processes and systems Participating to ad hoc sales-related activities and / or projects Who you are
University Degree 2 years’ experience in a B2B or B2C customer service environment Fashion industry background Proven customer facing experience Sales experience within a controlled environment of advantage Experience with SAP implementation of advantage Good business knowledge of order-to-cash flows Good knowledge of sales principles and methods Good working knowledge of Office Pack (Excel, Power Point, Word) Team player Customer-oriented Problem solving Negotiation-oriented Focus on results Self-motivated Passion and enthusiasm Curiosity and innovation Clear and open communication Trustworthy Why work with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Job Type
Regular Start Date
2025-12-01 Schedule
Tempo pieno Organization
Kering Eyewear S.P.A.
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