Social network you want to login/join with:
Cassina Customer Service Manager, it - italy
col-narrow-left
Client:
Location:
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
2e6ee17f9514
Job Views:
5
Posted:
14.06.2025
Expiry Date:
29.07.2025
col-wide
Job Description:
Responsibilities: The Customer Service Manager will be part of Cassina's Commercial Department and will be responsible for leading the Customer Service Team. The person will report directly to the Cassina Commercial Director. The ideal candidate will focus on process management, data analysis, and KPI-driven performance improvement. This role requires a strategic mindset to enhance customer experience, streamline workflows, and leverage data insights for efficiency and excellence.
Activities:
* Manage a team of 17 in Italy and supervise the Customer Service department in the US.
* Ensure top service for dealers and DOS in order management and after-sales, promoting a proactive approach.
* Meet monthly revenue targets in coordination with Sales, Manufacturing, Logistics, and Administration teams.
* Provide reports and KPIs on order completion, shipments, and delays.
* Ensure excellent claims management in collaboration with the Quality Team.
* Organize yearly customer surveys.
* Coordinate sales support activities at Salone del Mobile and throughout the year (support to area managers, company visits, quick ship program, etc.).
Skills and Knowledge: Customer-centric mindset, strong leadership, excellent data analysis skills, proficiency in CRM and Excel, ability to develop reporting tools, fluency in English; additional languages are a plus.
Education & Work Experience: 5-10 years as a Customer Service Manager in the luxury sector (preferably furniture, automotive, or high-end retail). Education in Management or Management Engineering. Experience in international markets.
Work location: Meda (MB). Smart Working: 1 day per week as per Group Policy.
Our company is an equal opportunity employer. Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).
#J-18808-Ljbffr