Job Duties and Responsibilities
* Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
* Provide accurate information regarding products, services, and order status.
* Manage and resolve customer complaints and issues in a timely manner.
* Coordinate with internal departments (Sales, Logistics, Quality, Engineering) to ensure customer needs are met.
* Process orders, returns, and replacements according to company policies.
* Handle invoicing activities and ensure accurate billing for customer orders.
* Manage shipping processes for intra-EU and extra-EU deliveries, ensuring compliance with customs and regulatory requirements.
* Monitor and follow up on open cases to ensure resolution and customer satisfaction.
* Identify opportunities to improve processes and enhance the customer experience.
Education and Qualifications
* High school diploma or equivalent; a degree in Business Administration or related field is a plus.
* Proven experience in customer service or a similar role.
* Excellent verbal and written communication skills in English.
* Strong problem-solving and organizational skills.
* Proficiency in MS Office suite.
* Ability to work in a fast-paced environment and manage multiple priorities
Skills and Competencies
* Customer-oriented mindset with a focus on delivering high-quality service.
* Team player with strong interpersonal skills.
* Attention to detail and accuracy.
* Adaptability and resilience under pressure
Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.
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