Job Description
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Leica Biosystems is a global leader in cancer diagnostics with a comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers.
Our mission of advancing cancer diagnostics and improving lives is at the heart of our corporate culture. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
The Application Consultant is responsible for delivering first-class technical applications support and training, performing demonstrations of instruments and reagents, with promotion and sales of the product portfolio.
The ultimate objective is to support customers throughout the entire customer journey while growing core reagent and product sales through market intelligence.
The role will work in close conjunction with the entire local team to provide optimal customer support, tender responses, sales growth, and margin. The role will assist in increasing market share through effective promotion and selling efforts and by defending achieved market share against competition.
Key Responsibilities:
1. Provide application support with commercial awareness to customers as required, including in-field troubleshooting of application problems and diagnosing rudimentary hardware and software failures.
2. In collaboration with the entire local team, provide on-site pre-sales technical support to drive high-value sales opportunities, including customer-facing technical visits and instrument demonstrations.
3. Support the development of strong customer relationships and ensure continued satisfaction and loyalty.
4. Provide qualified support to the Customer Care and Tender Office in the preparation of technical documentation and the precise coding of IVDR-compliant products for inclusion in healthcare tenders within the assigned territory.
Required Skills and Qualifications
* Commercial awareness.
* Excellent communication skills, including the ability to deliver presentations and conduct training sessions for diverse audiences.
* Educational background in scientific disciplines.
* Full professional proficiency in Italian and a good command of English.
* Proven problem-solving skills, with the ability to analyze complex situations and implement effective solutions.
* Strong team-working skills, with the ability to collaborate effectively in cross-functional and multicultural environments.
Benefits
We believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
This position is eligible for a remote work arrangement. Additional information about this remote work arrangement will be provided by your interview team.
Others
At Leica Biosystems, we thrive in a dynamic, cross-functional, and supportive environment. If you want to help build a world-class field application organization, read on.
Field Presence: Approximately 50% field presence.