PbPanoram Hotel Management /b is a company specialized in hotel management, with presence in Spain and Italy and a continuously expanding portfolio under renowned international brands such as Hilton, IHG and Accor. Our mission is to deliver efficient, innovative and results‑driven management, based on talent development and operational excellence. /ppbr/ppAs part of the bupcoming opening of a Tapestry Collection by Hilton in Taormina, Sicily /b, we are looking for a bFront Office Manager /bwith experience and strategic vision, eager to join a challenging project with strong international projection in one of the Mediterranean’s most iconic destinations. /ppbr/ppbr/ppbMain Responsibilities /b /ppbr/pulliLead the bpre‑opening setup /b and subsequent operation of the bFront Office department /b, ensuring an exceptional guest experience from day one. /liliEnsure full compliance with bTapestry Collection by Hilton brand standards /b and Panoram corporate procedures. /liliProactively manage and resolve any bguest inquiries or incidents /b, maintaining outstanding satisfaction levels. /liliEstablish and implement the department’s bKPIs /b, monitoring performance through control and analysis tools. /liliRecruit, train and develop a bstrong, service‑oriented team /b, fostering a culture of high performance, excellence and engagement. /liliManage the bdepartment’s budget /b, supervise inventories and guarantee operational efficiency. /liliCollaborate closely with all hotel departments to ensure a bseamless, coordinated and brand‑aligned service /b. /li /ulpbr/ppbr/ppbRequirements /b /ppbr/pulliMinimum of b4 years’ Front Office experience /b in internationally branded hotels; pre‑opening experience will be highly valued. /liliDegree in Tourism, Hospitality Management or related fields. /liliPrevious experience within bHilton /b (including Tapestry Collection) is a strong plus. /liliFluent Italian is essential. A professional level of English is also required. /liliProven bleadership, communication and problem‑solving /b skills. /liliKnowledge of PMS systems such as bOPERA, OnQ and PEP /b (highly valued). /liliStrong guest‑orientation and a genuine passion for bservice excellence /b. /li /ulpbr/ppbr/ppbWhat We Offer /b /ppbr/pulliA key operational leadership role in the opening of an international lifestyle hotel in a prime Mediterranean destination. /liliProfessional growth and development opportunities within Panoram’s expanding, innovation‑driven organization. /liliA dynamic, collaborative and service‑focused work environment committed to operational excellence. /liliThe opportunity to work with leading hospitality brands and contribute to a high‑profile opening project. /li /ulpbr/ppbr/ppAt Panoram, we believe in equal opportunities. We are committed to creating a diverse and inclusive work environment, where every person can grow and contribute their talent regardless of gender, age, origin, abilities, orientation or any other personal condition. We actively promote inclusive hiring and mutual respect as part of our culture, because we are convinced that diversity enriches our team and the experience we offer to our guests. /p