What you will do
As a Customer Value Creation Manager, you will be part of the Customer Value Creation (CVC) Team, whose mission is to support Global Blue’s strategic ambition to evolve from a Tax Free processing provider into a true strategic partner for retailers. In close collaboration with the Global Account Sales teams, you will contribute to building a high‑touch, consultative approach with clients, leveraging Global Blue’s full ecosystem of assets: data, insights, marketing services, customer experience solutions, innovations, and a network of external partners.
Your role will be central in supporting value creation discussions with prospects and clients, from strategic awareness at C‑level to the design, execution, and governance of customised action plans.
Responsibilities
- Run comprehensive client diagnoses ahead of meetings and workshops, including analysis of client performance and data versus competition, identification of growth opportunities with international shoppers, surveys and mystery shopping to assess in‑store customer experience, and analysis of external information from client strategy to omnichannel tools (with the support of a junior resource and a data analyst).
- Customise Global Blue’s value proposition to address each client’s specific context and needs, combining internal assets and external partner solutions.
- Actively participate in and facilitate value creation workshops and steering committees alongside Sales teams.
- Support and ensure the roll‑out of agreed value creation action plans and innovations.
- Act as a trusted partner to internal stakeholders (Sales, Product, Business Intelligence, IT) to deliver coherent and impactful client solutions.
Qualifications & Competencies
- Business school or university degree.
- At least 7 years of professional experience, ideally in consulting firms or fashion & luxury retailers.
- Strong analytical skills and confidence in data elaboration tools.
- Excellent PowerPoint and storytelling capabilities.
- Strong interpersonal skills, autonomy, and organisational abilities.
- Ability to work transversally with multiple teams across the organisation.
- Strong customer orientation and proven client‑facing experience.
- Fluent in English; German is considered a strong plus.
What you’ll get
- A role in a fast‑growing, international company.
- Opportunities for professional development and career growth.
- A multicultural workplace, collaborating with colleagues worldwide.
- A dynamic, forward‑thinking culture with inspiring team members.
- A range of employee benefits, including an employee referral program, team‑building activities and events, and an annual Christmas Party.
We foster career growth through internal mobility, embrace an Agile Working Model, and prioritise work‑life balance. Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities.
