AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at
Tech Support Senior Engineer (Gallarate, Hybrid)
Tech Support Senior Engineer at AVEVA employs a combination of the solution, systems, network communications and application-specific software skills to help customers maintain the reliability and performance of their systems and address any potential technical problems.
Role and responsibilities :
Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions
Work closely with our global team force to manage customer relationship and satisfaction
Research, identify, develop and recommend corrective measures to address technical and application issues identified in the field or in-house
Participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasionally participating in product development and testing
Resolve technical problems from end customers, application engineers, and engineering teams
Identify and qualify product and solution failures and assist on the engineering in understanding and resolving them
Case tracking by entering cases either in our and Customer Relationship Management tool
Research and documentation of technical problems and solutions using our Knowledge Base
Design, plan, research, evaluate and test complex systems used to monitor and / or control electrical equipment and systems
Skills and Qualifications :
Engineering degree in Electrical, Power Systems or Computer Science, or equivalent
Experience in software, hardware, networking, database and / or system troubleshooting, diagnosis and problem solving
Power and / or electrical systems knowledge
Computer knowledge, particularly relating to server, network and operating system installation and configuration
Positive attitude, enthusiastic, self-motivated and customer-focused
People-person and team player, enjoying the cross-functional interaction required for this position
Quick learner with an inquiring mind
Strong written and oral communications skills
Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel
Ability to occasionally travel to various customer sites in the region and worldwide
SQL Database querying and programming experience
C#, HTML5 coding experience
Manufacturing Execution System experience
Understanding of SCADA and HMI standard
On-site or remote advanced technical support experience
Knowledge of AVEVA Wonderware products
Understanding of control systems and PLC
Controls or transformer protection experience
Experience with CRM systems
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