Ph3Overview /h3pIT System Administrator role at ION. Location: Pisa or Milan, Italy. /ph3Responsibilities /h3ulliProvides technical support/delivery capability for LIST services. /liliProvides troubleshooting on technical issues with the aim to reduce incident recovery time. /liliCollaborates on releases and deployment of services. /liliMonitors LIST solutions. /liliParticipates in analysis and design of complex solutions and requirements definition, including translating technical and business requirements into physical installations. /liliMay handle customer inquiries. /liliParticipates in IT security and cybersecurity activities: support recovery programs, run system analysis, identify potential issues. /liliAssists with production of technical documentation. /li /ulh3Your Skills, Experience, And Qualifications /h3ulliBachelor’s or Master’s degree in a computer-related field preferred or equivalent combination of formal education. /lili2/3 years’ experience in a similar role. /liliGood knowledge of Linux and shell scripting. /liliProfessional knowledge of high-level protocols and IT communication systems. /liliClient-focused attitude. /liliStrong analytical and problem-solving skills. /liliAbility to prioritize and manage workload effectively. /liliExcellent written and oral communication skills in English and Italian. /liliEU Work Permit. /liliLocation: Italy (Pisa or Milan). /li /ulh3Preferred Qualifications /h3ulliExperience with using, troubleshooting and maintaining SaaS services. /liliITIL process know-how for incident, change and problem management. /liliITIL 4 Foundation Certification preferred. /liliCybersecurity Certification preferred. /li /ulh3Seniority level /h3ulliMid-Senior level /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliInformation Technology /li /ulh3Industries /h3ulliSoftware Development /li /ulpWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p /p #J-18808-Ljbffr