PpGet AI-powered advice on this job and more exclusive features. /p pFounded in November 2018 by Matteo and Vittoria, two friends united by the dream of "nourishing the world with positivity and well-being", bPoke House /b is now a global leader in the fast‑casual segment specializing in healthy bowls. Passion, dedication, and humility have been the key values from the start that have allowed the company to grow rapidly, first in Italy and then abroad (Spain, France, Portugal, Romania, and the United States). /p pToday we have over b120 stores /b and an binternational team of more than 1,000 people /b, with the goal of offering our customers a positive, healthy experience with strong Californian vibes. /p h3OUR VALUES /h3 ul libPositivity /b – We face every challenge with enthusiasm and celebrate every achievement. /li libBe honest, stay humble /b – We welcome feedback as an opportunity for growth. /li libThink big /b – We dream big and constantly experiment with new ideas. /li libWork hard with passion /b – Our success comes from the passion we put into our daily work. /li libTogether we win /b – We are a team: only together we can achieve our goals. /li /ul pTo support the company's continuous growth, we are looking for a resource to join the Retail team as a bField Training Standard Specialist /b. This role will contribute to the definition, implementation, and monitoring of operational and visual standards for the stores, ensuring consistency, quality, and a customer experience aligned with the Poke House identity. /p h3MAIN RESPONSIBILITIES /h3 h31. Definition and monitoring of brand standards /h3 ul liCreation and implementation of guidelines related to: /li liLook Feel of the stores (interior and exterior) /li liFunctional signage for the customer experience /li liCompany uniform (consistency with visual identity and hygiene regulations) /li liSOPs (Standard Operating Procedures) and SOSs (Store Operating Standards) for front and back of house /li liConducting regular audits in stores to verify: /li liCleanliness and order /li liCompliance with look feel and uniform guidelines /li liDeveloping corrective action plans with Area Managers and Store Managers /li /ul h32. Optimization of operational processes /h3 ul liIdentifying opportunities to improve operational efficiency while respecting standards /li liCollaborating with store teams to implement practical and consistent solutions /li liMonitoring HACCP and Food Safety software, resolving any issues /li /ul h33. Training and staff development /h3 ul liOrganizing and conducting training sessions on standards and operating procedures /li liCollecting feedback through post‑training surveys /li liDrafting reports on the costs of the sessions /li liCollaborating with Store Managers and Area Managers to identify training improvement opportunities /li liAnalyzing KPIs and metrics including: customer reviews (GMB); food delivery performance indicators; mystery shopper rating and NPS. /li liSupporting Area Managers in managing: orders and waste monitoring. /li /ul h35. Marketing and communication support /h3 ul liSupervising the release and correct display of marketing/communication materials in stores /li liCollaborating with the marketing team to ensure the operational effectiveness of projects /li /ul h36. Special projects and innovation /h3 ul liParticipating in research and innovation activities to improve the customer experience /li liCollaborating with the e‑learning team for the implementation of the training platform /li liOrganizing and managing menu reviews with the Product team and the Brand Standard Manager /li /ul h3REQUIREMENTS /h3 ul liExperience in the fast‑casual/fast‑food sector or in managing brand standards and customer experience /li liAbility to operate in dynamic and high‑intensity operating environments /li liStrong leadership and communication skills /li liAttention to detail and ability to manage complex projects /li liExcellent ability to work independently and in a team /li liProficiency in English and French (written and spoken) /li liAvailability for frequent travel /li /ul h3WHAT WE OFFER /h3 ul liCompensation and classification commensurate with experience /li liJoining a high‑performance team with a global presence /li liReal opportunities for growth in a successful international company /li liDiscounts and benefits dedicated to Poke House employees /li /ul pThe announcement is aimed at candidates of both sexes (Legislative Decree 198/2006) and people of all ages and nationalities (Directive 2000/78/CE). /p pReferrals increase your chances of interviewing at Poke House by 2x /p pGet notified about new Field Specialist jobs in bMilan, Lombardy, Italy /b. /p h3Seniority level /h3 pAssociate /p h3Employment type /h3 pContract /p h3Job function /h3 pTraining /p h3Industries /h3 pFood and Beverage Services /p /p #J-18808-Ljbffr