Ph3Overview /h3pOur iconic Hotel Cipriani, a Belmond Hotel, is looking for a Reception Manager for the next season. /ppThe ideal candidate is willing to provide authentic experiences to our guests, demonstrating care, confidence, and curiosity. /ph3Responsibilities /h3ulliSupervise and monitor all the activities at the Reception while maintaining the highest standards at all times /liliManage room allocation, review room availability staus, execute accounting tasks and special requests while working closely with the Reservation Department, the Finance Office and other departments /liliAnticipate guests's needs and handle their complaints /liliMaintain professional relationships with guests and colleagues at all times /li /ulh3Requirements /h3ulliAt least 2-3 years of previous professional experience preferably at international level in the same position /liliEffective communication both in English and in Italian is mandatory, French is beneficial /liliEmotional Intelligence - ability to handle interpersonal relationships and sensitivity to the needs and emotions of guests and colleagues /liliCollaboration - ability to successfully work together with all other hotel departments as a group whilst showing respect and sharing information and skills /liliBe proactive and willing to work at weekends and on bank holidays too /liliHave a customer-focused approach and passion for delivering outstanding guest experiences /liliHave strong problem-solving abilities /liliThe knowledge of LQA Standards is preferral /liliCandidate must be eligible to work in Italy in order to apply /li /ulh3Benefits /h3pAt Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including : /pulliCompetitive allowances /liliStaff accommodation next to the hotel /liliWelfare /liliBonus scheme /liliStaff gym /liliComplimentary meals during shifts /liliUniforms with complimentary laundry services /liliCross-training program in sister properties /liliExclusive in-house Learning Development program /liliOpportunities to rotate across different departments within a selected function /li /ulh3The Belmond LVMH Family /h3pBelmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. /p /p #J-18808-Ljbffr