Role: Customer Service Specialist
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Location: Arese, Lombardy, Italy
Do you have experience in customer service and want to work with the company that takes care about support people in improving quality of life by providing solutions in mobility?
This opportunity is for you!
As part of our continued growth plans at Rehasense, we are looking for a highly motivated and customer focused individual to come and join our team as Customer Service Specialist. The ideal candidate will be responsible for will collaborate on order entry and management, maintaining customer relationships in the domestic market.
Sounds like the perfect role for You? Don't wait – apply now!
Your tasks
* Orders registration in the TeamSystem Enterprise ERP;
* Tracking orders/controlling shipments by collaborating with the logistics department;
* Collaborating with the finance department on administrative support for orders and related documentation;
* After-sales service: Collaborating with customers and the sales department to manage complaints, returns, and credit notes;
Requirements
* Professional experience in a similar position in customer service, sales, or order management
* Knowledge of TeamSystem Enterprise or another comparable ERP system
* Fluent English written and spoken
* Good knowledge of Microsoft Office
* Driving license category B
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
* Organizational skills, flexibility, and problem-solving skills
Benefits For You
* Great workplace culture
* Permanent full-time job contract, with a National Collective Bargaining Agreement for Commerce
* Possibility of one day of remote (smart) working per week (once the probationary period has concluded)
* Company laptop
* Internal trainings
* Many experts you can learn from
* Open and accessible management team
We would like to inform you that only CVs in English will be considered
COMPANY BACKGROUND
Rehasense was founded in 2010 and is now a recognised international company with a strong base in Europe and further representation in the Asia-Pacific region, Canada, and the United States. The interdisciplinary Rehasense team is made up of specialists in engineering, product design and the luxury goods industry with decades of professional experience. Rehasense specialises in innovative quality products for the rehabilitation market with focus on safety, compliance, design, and functionality. The product range includes mobility aids such as rollators, power add-ons, wheelchairs as well as care beds, transfer aids and ramps. xjrgpwk All offered products are manufactured in accordance with QMS, which is certified based on ISO 9001 and ISO 13485 international standards and meet local regulatory requirements (e.g., MDR).