The Order Management Specialist is responsible for the end‐to‐end management of customer orders for an international portfolio of dealers and customers. The role ensures efficient order processing, timely invoicing, accurate coordination with internal stakeholders, and a high service level throughout the entire order‐to‐cash process for spare parts.
Possiede le competenze e l'esperienza giuste per questo ruolo? Continui a leggere per scoprirlo e invii la sua candidatura.Main ResponsibilitiesManage customer order entry, release, monitoring, and follow‐up in company systems (SAP/MRP).Ensure orders are processed within agreed timelines to support smooth commercial operations.Monitor the order pipeline to guarantee timely invoicing and track overdue orders and invoices.Act as the main operational contact for dealers/customers, supporting them from pro‐forma requests through invoicing and delivery.Coordinate closely with internal departments (Logistics, Planning, Materials Management, Finance, Administration, Quality) to prevent delays and resolve issues.Manage and follow up back orders, applying resolution and escalation processes and maintaining regular communication with customers and internal teams.Handle Letter of Credit (LC) activities, including draft verification, coordination with Trade Finance, and management of required original documentation.Support inspection, shipment, export, and customs clearance activities, ensuring correct documentation and customer communication. xpavfwmManage returns, complaints, and customer claims in line with company procedures.RequirementsEducation: Degree in Management Engineering, Business Administration, Finance or Data AnalysisLanguages: English required; French and/or Spanish is a plusSoft Skills: Assertive communication, empathy, teamwork, flexibility, strong organization skills, results orientationTechnical Skills:Strong knowledge of Microsoft tools (especially Excel)Knowledge of import/export regulationsPreferred experience with SAP, Power BI, CRM systems, logistics, automotive industry, spare parts business, pricing, sales channels, e‐commerce, and financial processesAvailability to travel (10 - 20% of working hours), both nationally and internationally