Lounge Assistant page is loaded## Lounge Assistantlocations: Italy - Capri Loungetime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: April 30, 2026 (30+ days left to apply)job requisition id: JR0005377**Main duties and responsibilities*** Verify and refund Tax Free Forms to international travellers* Ensure a satisfactory experience for our customers* Prevent refunding mistakes and fraud* Prepare reports as needed* Observe Global Blue and Merchant’s policies, guidelines and procedures**Main KPIs*** Number of refunded transactions* Refunding mistake ratio**Reporting and collaboration*** Reporting line: Downtown Manager**Mainly cooperates with:*** Peers at same and other Refund/Downtown Points* Quality Assurance* Processing* Refund & Security Manager* Merchants’ staff* Sales organization**Background and Education*** University degree* Helpful: a commercial background* Helpful: experience in face to face customer contact* Helpful: experience in managing tills* Helpful: airport, retail or front office experience* Helpful: customer service experience**Specific skills and knowledge*** Must be fluent in English.* Other helpful languages in order of relevance: Chinese, Russian, Arabic* Must be dedicated to service and customer satisfaction* Must be experienced in using office software* Must be trustworthy to handle large amounts of cash* Must have a clean criminal record* Must be able to handle stress* Must be nimble but thorough* Must be a good team player* Must be flexible in terms of working hours* Previous working experience is a plusAt Global Blue, we firmly believe that enhancing the shopping experience drives performance.Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over **40 years** of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over **35 million** Tax Free Shopping transactions every year and our payment partners in elevating the experience of **more than 31 million** transactions worldwide. Our post-purchase solutions also cater to the needs of **over 47m e-commerce shoppers.** Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.Our diverse community of over **2,000 employees** represent more than **80 nationalities** across **53 countries**. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.Together, we innovate, create, and strive towards a brighter future for the businesses we serve.With Global Blue, enjoy the journey.
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