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ITALIAN HOSPITALITY COLLECTION
ItalianHospitality Collection is a portfolio of hotels, resorts and spas, hand-picked for their beauty, history and enchanting surroundings.
Chia Laguna Resort in Sardinia, featuring 3 different hotels - Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia - Curio Collection by Hilton, and Hotel Village, with a total of 424 keys and a conference centre with 8 meeting rooms for up to 900 delegates.
Fonteverde Lifestyle & Thermal Retreat in Tuscany, a member of the Leading Hotels of the World, with 78 keys and 3 meeting rooms for up to 85 delegates.
Grotta Giusti Thermal Spa Resort in Tuscany, a member of the Autograph Collection by Marriott, with 68 keys and 4 meeting rooms for up to 60 delegates.
Bagni di Pisa Palace & Thermal Spa in Tuscany, a member of the Leading Hotels of the World, with 61 keys and 3 meeting rooms for up to 100 delegates.
Le Massif Hotel & Lodge in Courmayeur,a member of the Leading Hotels of the World, with 80 keys and nearby meeting facilities for up to 150 delegates
What are we looking for?
We are recruiting for a Cluster Director of Operations for Chia Laguna Resort, which is composed of three hotels:
, and the 240 room
Conrad, is one of three luxury brands within Hilton, catering towards the Smart Luxury mindset, and offering it’s guests intuitive service, infinite connections and a world of style.
Curio is a 5-Star collection of hotels that are hand picked for their distinct character and personality, catering towards today’s travellers that are looking forunique and memorable hotels that offer distinct and authentic experiences.
Village is the 4 star hotel in the centre of the resort, set in the colourful Mediterranean gardens, it lies at the very heart of the facilities. It is perfect for a holiday with the whole family and your four-legged friends: exploring the sea and nature and spending unforgettable moments together.
As a Cluster Director of Hotel Operations, you will be responsible for managing daily hotel operations in the continuing effort to deliver the brand promise, creative and outstanding guest service as well as financial objectives.
Reporting line: General Manager
People Managed: Hotel Manager Village, Room Division Manager Conrad, Front Office Manager Curio, Housekeeping Manager, Maintenance Manager, Security Manager, Guest Experience Manager, Spa Manager
Core job responsibilities and duties
Specifically, you will be responsible for performing the following tasks to the highest standards:
·Lead and manage daily hotel operations including, but not limited to seasonal and strategic planning, hotel budgeting and forecasting, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital and property improvement plans, responding to guest’s inquiries and concerns, and coordinating the necessary internal team communication schedule.
·Oversee service quality, guest satisfaction and brand standards compliance, including the implementation of Forbes 5-star service protocol and Hilton Quality Assurance standards.
·Drive and guide financial performance based on established objectives. Identify operational performance, productivity and efficiency opportunities, and implement measures to maximize their impact.
·Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution.
·Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, regular 1-to-1 feedback sessions, leadership coaching, professional career development, conducting annual PDR’s (personal development reviews) and delivering recognition and reward.
·Contributed to the commercial development of the Chia Laguna brand and its single hotels, working closely with the Commercial Department to expand the Leisure and MICE segments. They will be responsible for implementing upselling strategies and ensuring the maximization of Total Revenue, in line with the brand’s positioning and profitability objectives.
What will it be like to work with a Hilton Brand?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our vision unites us as a team to create remarkable hospitality experiences around the world every day and, our amazing Team Members are at the heart of it all!
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
·Hospitality - We're passionate about delivering exceptional guest experiences.
·Integrity - We do the right thing, all the time.
·Leadership - We're leaders in our industry and in our communities.
·Teamwork - We're team players in everything we do.
·Ownership - We're the owners of our actions and decisions.
·Now - We operate with a sense of urgency and discipline