We are seeking a passionate and hands-on Therapist & SPA Supervisor to lead the daily operations of our intimate and elegant Spa.
The role will report to the Executive Assistant Manager.
As a contemporary 5-star hotel, we offer premium business services and one of Italy's most dazzling leisure rooftop experiences.
Main duties and responsibilities include:
* Performing a variety of treatments (massages, facials, body rituals) in accordance with brand standards and guest expectations.
* Supervising daily Spa operations, including scheduling, room readiness, team coordination, and guest flow.
* Acting as the main point of contact for Spa guests, offering tailored advice and a warm, professional welcome.
* Ensuring a smooth and efficient booking process and leading front desk activities.
* Overseeing product stock and supporting inventory and ordering processes.
* Monitoring treatment and retail costs and helping optimize the Spa's profitability.
* Ensuring full compliance with hygiene, safety, and wellness standards.
* Couching and supporting the Spa team, ensuring alignment with values of care, attention to detail, and guest satisfaction.
* Proposing enhancements and contributing to the development of new treatments and seasonal offerings.
Required Skills and Qualifications
* Proven experience in a supervisory role and as Spa Therapist.
* Bachelor degree in Health Science Clinical Aesthetics.
* Certified in massage and skincare treatments will be a plus.
* Strong communication and leadership skills with a guest-centric attitude.
* Proactive, organized, with the ability to monitor performance indicators.
* Excellent communication skills in both Italian and English.
* Work weekends, holidays, and on shifts when required.
Benefits
* A stimulating and collaborative work environment in a 5-star hotel.
* Opportunities for professional growth and development.
* Competitive salary package.
* Room discounts available worldwide within the Hyatt portfolio.
What We Offer
We are committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientation.
Please submit your CV in response to this job posting.