Front office host

Park Hyatt Milano is a 5‐star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Opera Scala.

As a Front Office Host at Park Hyatt Milano, you will be the face of the hotel, creating a warm, welcoming, and elegant arrival and departure experience for our guests. You will ensure that each guest feels valued, recognized, and cared for throughout their stay.

• Greet guests with warmth and professionalism, ensuring a seamless arrival and departure experience.
• Handle guest registration, room assignments, and payment procedures in accordance with hotel standards.
• Provide personalized assistance by anticipating guest needs and offering thoughtful suggestions or solutions.
• Maintain accurate guest records, preferences, and VIP profiles to ensure bespoke service.
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
• Respond to guest inquiries and requests, both in person and over the phone, in a timely and courteous manner.
• Manage room changes, billing inquiries, and special requests with precision and empathy.
• Promote the hotel's services and amenities, as well as the Park Hyatt brand values.
• Ensure a polished and professional appearance of the reception area at all times.
• Handle any guest concerns or complaints diplomatically, escalating when necessary and following up to ensure resolution.
• Actively upsell and cross‐sell hotel services and outlets.

• A Diploma/Degree in Hospitality/Hotel Management, with a minimum of 1 year of work experience as a Receptionist in a hotel.
• Ability to work well with others in a guest‐ and team‐focused environment.
• Good problem‐solving, administrative and interpersonal skills.
• Knowledge of Opera is an advantage.
• Verbal and written English and Italian language proficiency are required.

• 12 free nights per year of service across Hyatt Hotels worldwide.
• Employee and Friends & Family rates across Hyatt Hotels worldwide.
• Dry cleaning of business clothes.
• Complimentary meals on duty.
• Continuous learning & development opportunities.
• Staff celebrations.
• Plan Welfare.
• Settling the costs of urban public transport – ATM Milano.