PbFulltime/40hr Freelance Contract (Where you invoice us) /b /ppbr/ppbCustomer Success Specialist at Noovy /b /ppAre you passionate about hospitality and love helping people succeed? Noovy is looking for a bCustomer Success Specialist /b to join our team in the Netherlands, focusing on our clients in the Benelux market. You'll be the go-to expert for hoteliers, ensuring they get the most out of our platform and build a lasting partnership with Noovy. /ppbr/ppbWhat you'll do: /b /pullibOnboarding /b: Guide new clients through a seamless 4-week onboarding process, ensuring they are fully set up and confident with our system. /lilibSupport /b: Be the first point of contact for hoteliers, handling their questions and resolving issues efficiently via email, chat, and phone. /lilibAccount Management /b: Act as a trusted advisor to our partners, ensuring they have the necessary tools and support to succeed. /lilibAdditional Responsibilities /b: There will be opportunities for on-site client visits and assisting with the design and delivery of training sessions. /li /ulpbr/ppbWho you are /b: /ppbExperience /b: You have at least b1 year of experience in hotel operations /b (e.g., front desk, reservations) and a solid understanding of systems like PMS, booking channel management, and hotel revenue management. /ppbSkills /b: You are a natural communicator with strong empathy, patience, and problem-solving skills. You have a genuine passion for the hospitality industry. /ppbLanguages /b: Native level fluency inb Italian and English /b. /ppbLocation /b: bThis is a remote role. /b /ppbWorking Hours: 9 /b AM to 5.30 PM local time /ppbr/ppbWhat we offer: /b /pullibCompetitive Salary upto 3000 Euros Bruto. /b /lilibWork-Life Balance /b: b23 vacation days /b per year. /lilibPerks /b: Travel allowance and discounts on Noovy's products. /lilibGrowth /b: We support your professional development and provide the best tools for both office and remote work. /lilibTeam /b: You'll be part of a diverse, multilingual team and have the chance to work with passionate hoteliers. /li /ul