PstrongJob Details: /strong /ppstrongPosition: IT Support Technician L2 /strong(On-site) /ppstrongRole Type: Full-time /strong /ppstrongWorking Days: /strong 5 days in a week /ppstrongContract duration: /strong Min 1 year (extendable) /ppstrongContract Type: /strongFreelance / B2B contract /ppstrongProject start date: /strong As soon as possible /ppstrongExperience Required: /strong More than 10 years in same role. /ppstrongSite Address: Rome, Italy. /strong(On-Site) /ppstrongLanguages required: /strongEnglish (B2), Italian (B2 certified to C1) /ppstrongApplicant should have Proper Working rights in Italy. /strong /ppbr/ppWe are seeking a stronghighly skilled Senior IT Deskside Support Engineer /strong with strong10+ years of hands-on experience /strong in end-user support, IT infrastructure, and advanced troubleshooting. In this role, you will serve as a key technical contributor, ensuring smooth IT operations and delivering strongworld-class support /strong to our business teams, senior leadership, and clients. /ppbr/ppstrongKey Responsibilities: /strong /pulliDeliver strongonsite 2nd line technical support /strong for desktops, laptops, mobile devices, printers, telephony, and peripherals. /liliTroubleshoot stronghardware, software, networking, and communication infrastructure issues /strong with senior-level expertise. /liliProvide strongVIP support /strong, including video conferencing, webinars, and litigation/hearing setups. /liliLead and mentor junior desktop support analysts, fostering knowledge sharing and professional growth. /liliManage and document IT processes, asset lifecycle, and customer interactions in ITSM tools. /liliCollaborate with global IT teams to improve local service delivery and incident resolution. /liliSupport strongWindows 10/11, Azure Virtual Desktop, Microsoft Suite, Document Management Systems, and telephony platforms. /strong /liliOversee IT moves, installations, and upgrades, ensuring minimal downtime. /liliEngage with vendors and partners for escalations, repairs, and system enhancements. /liliPromote new technologies and support end-user training initiatives. /li /ulpbr/ppstrongKey Requirements: /strong /pullistrong10+ years’ experience /strong in IT Deskside/End-User Support roles within professional or global organizations. /liliStrong expertise in strongWindows OS, Azure Virtual Desktop, Microsoft System Centre, and ITIL frameworks /strong. /liliSkilled in supporting strongmobile devices, telephony systems, wired wireless networks (TCP/IP, VOIP, ISDN, etc.) /strong. /liliProven ability to stronglead, mentor, and act as site point of contact /strong for IT escalations. /liliExcellent troubleshooting, problem-solving, and customer service skills with a proactive mindset. /liliStrong communication skills with the ability to engage stakeholders and provide strongVIP-level support /strong. /liliCertifications such as strongITIL, Microsoft, or Azure /strong are highly desirable. /li /ul