Ob Responsibilities
* Technical Solution Design: Analyze customer technical requirements and develop comprehensive product solutions by integrating core and supporting products.
* Customer Service & Support: Deliver on-site and remote product repair, maintenance, and upgrade services. Conduct regular product and technical training sessions for customers.
* Pre-sales Technical Support: Collaborate with the sales team on customer visits to address technical inquiries, present solutions, and support the sales process.
* Product Preparation & Quality Assurance: Perform final testing, repair, and configuration upgrades on products prior to shipment to ensure they meet specified requirements.
Job Requirements
* Education: Bachelor’s degree or higher, preferably in Science, Engineering, English, or a related field.
* Language & Industry Knowledge: Fluent in English. Familiarity with the energy storage and lithium-battery industries is a strong advantage.
* Experience: Proven experience in a B2B product environment. Must be familiar with pre-sales solution design, product design principles, and post-sales technical support and problem-resolution workflows.
* Personal Attributes: Demonstrates a strong work ethic, resilience, and a commitment to achieving goals.
* Technical Skills (Preferred): Knowledge of web technologies (HTML, CSS, JavaScript) and remote access tools (VPN) is beneficial. Experience in training delivery is a plus.