Cluster Director of Operations - Chia Laguna - Sardinia
Posted On: 01/02/2025
Job Information
Industry: Hospitality
Location: Domus De Maria, Sardinia, 09010
Job Description
We are seeking a Cluster Director of Operations, who will also oversee the F&B department, for the Chia Laguna Resort. The resort comprises three hotels: Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia Curio Collection by Hilton, and the Hotel Village with 240 rooms.
As the Cluster Director of Hotel Operations, you will manage daily hotel operations, ensuring the delivery of exceptional guest service, alignment with brand standards, and achievement of financial goals.
Key Responsibilities:
1. Lead and manage daily hotel operations, including seasonal and strategic planning, budgeting, forecasting, performance management, policy compliance, capital and property improvements, guest relations, and internal communications.
2. Ensure service quality, guest satisfaction, and adherence to brand standards, including Forbes 5-star service protocols and Hilton Quality Assurance standards.
3. Drive financial performance, identify operational efficiencies, and implement measures to maximize profitability.
4. Oversee the hotel's quality processes, including goal communication, team empowerment, service recovery, and problem resolution.
5. Develop and monitor team member performance, especially department heads and managers, through feedback, coaching, career development, performance reviews, and recognition programs.
Working with a Hilton Brand
Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay and mid-priced hotels. With over a century of service, Hilton is committed to providing exceptional guest experiences, amenities, and value.
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