H3Sr. Program Manager - Delivery Experience, Out of Country Sellers Latam /h3pAmazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling into Latam team is responsible for international Sellers’ success and growth on Amazon. Our vision is to be the first choice for all types of Global businesses to join Latam.brWe are seeking an entrepreneurial, results-oriented Sr. Program Manager. In this role, you will lead Amazon's Global Selling into Latam Seller Experience and Provider Management.brKey job responsibilitiesbrAs a Sr. Program Manager you will:br1. Lead programs to improve Cross Border Seller Experience, Customer Experience, Delivery Experience and Cost to serve, defining the list of high priority improvements to reach business goals;br2. Monitor and execute projects on time and with high quality standards;br3. Effectively communicate projects progress within the organization;br4. Work with internal teams to drive system, tools and process improvements/ implementation that affect purchasing and operations workflow, with emphasis on automating tasks that are currently performed manually;br5. Develop analysis of key business metrics, with emphasis on developing and executing recommendations for improvements;br6. Work with finance, accounting, global mile and operations teams to enhance cost to serve and delivery experience for cross-border operations.brA day in the lifebrA day in the lifebr- Review recurring business metrics, dive deep and data analysis and propose improvements.br- Programs, process and products continuous improvement;br- Work with international product teams to identify delivery experience and cost to serve enhancement opportunities.br- Stakeholder management with cross border and operations teams.brAbout the teambrJoining the Global Selling into Latam team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment. To be successful in this role, you need to feel comfortable navigating on broad and diverse topics such as Customer Experience, Delivery Experience, Taxes, Accounting, international trade, importations, marketing, operations, working with tech teams, and dealing with high level of uncertainty. /ph3BASIC QUALIFICATIONS /h3p- 7+ years of program or project management experiencebr- Experience using data and metrics to determine and drive improvementsbr- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipbr- Bachelor's degreebr- Fluent in both English and Spanish /ph3PREFERRED QUALIFICATIONS /h3p- 8+ years of driving process improvements experiencebr- 8+ years of Business strategy or Non-Tech Program Management experiencebr- 5+ years of supply chain experiencebr- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldbr- SQL and Data Analysis ExperiencebrOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /ppAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p #J-18808-Ljbffr