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(Senior) Customer Success Manager Italy, Genova
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Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
314757662264367513633717
Job Views:
2
Posted:
26.05.2025
Expiry Date:
10.07.2025
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Job Description:
Your mission
* You are responsible for our Italian customers and handle all communication
* You introduce innovative payment processes for car dealer groups and other industries
* You are responsible for training operational managers (remotely/on-site) for our product usage
* You identify and resolve potential stumbling blocks in the onboarding process in coordination with customers and colleagues
* You oversee upgrades of our solution for existing clients
* You help to improve our product and processes through close customer contact
Your profile
* You have at least 5 years of experience in digital (multi) project management, with proven successful projects
* You work in a structured and meticulous manner, even under stress, managing multiple tasks
* You communicate clearly and confidently at C-level, even in tense situations
* You are willing to travel to customer sites
* You are native or bilingual in Italian, fluent in business English, and eager to work in a fast-paced environment
* Experience in automotive or software sectors is a plus but not mandatory
Why us?
* Be part of one of Europe's most exciting FinTech scale-ups
* Benefit from extensive training and development opportunities
* Enjoy an open, transparent corporate culture where ideas are valued
* Option to work from home
* Participate in monthly team events focused on team spirit and fun
About Us
We, Aufinity, are a Cologne-based FinTech scale-up pioneering digital payment solutions in the automotive sector. Since 2018, we have developed bezahl.de, an all-in-one platform for digital payment management in automotive trade, helping customers save time and costs while enabling fully digital payment processes with various methods, including large sums.
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