H3strongWho are we? /strong /h3pAs JayWay approaches its grand 20th anniversary, we are stronger than ever—expanding, evolving, and thriving with a diverse team spanning over 20+ countries. Our global reach and cultural diversity fuel our innovation, creativity, and shared passion for travel. /ppAt JayWay, we believe that diversity isn’t just embraced—it’s our driving force. We celebrate different backgrounds, lifestyles, and perspectives, knowing that they are the foundation of groundbreaking ideas and strong collaboration. Many of our team members have been with us for over a decade, a testament to the deep bonds, trust, and commitment that define our culture. /ppWe are a company built on openness and support. From your very first day, you’ll experience our open-door ethos, where communication flows freely, ideas are valued, and guidance is always available. Whether you’re collaborating with experienced teammates or leading a new project, your growth and success are our shared mission. /ppAnd of course, at the heart of it all is our passion for travel. We don’t just create exceptional travel experiences—we live them. From working on exciting projects to our EPIC annual gatherings in breathtaking European destinations, we come together to celebrate success, share experiences, and strengthen our connections. /ppAs we soon mark 20 years of JayWay, we are more than just a travel company. We are a community of explorers, innovators, and collaborators, united by a love for culture, great food, and unforgettable journeys. Join us and be part of something truly extraordinary. /ph3strongWho Are We Looking For? /strongbr/h3h3strongYour Mission /strong /h3pAs a strongDestination Expert City Host for Sorrento, Italy /strong, your mission is to craft unforgettable, authentic, and flawlessly executed travel experiences for our clients. You’ll combine expert trip planning, deep local knowledge, and personalized, concierge-level support to ensure every journey is seamless and memorable. /ph3strongWhy Join Us — And What’s In It for You /strong /h3pstrongA Culture Built on Connection /strongbrAt JayWay, you’re not just joining a company—you’re joining a community of travel lovers who thrive on collaboration, authenticity, and passion. /ppstrongWork Globally, Be Based in Venice /strong /ppWhile this role is based in Sorrento, you’ll enjoy the perks of remote work as part of a diverse, global team of 100+ professionals across 20+ countries, staying connected with colleagues worldwide.br/ppstrongTravel, Grow, Contribute /strongbrFrom sponsored research trips to continuous learning, mentorship, and recognition programs, your development matters to us. /ppstrongGet Recognized Rewarded /strongbrFrom performance bonuses to epic annual gatherings across Europe, your hard work won’t go unnoticed. /ph3strongWhat Will Be Your Responsibilities? /strong /h3ulliCommunicate with guests prior to their arrival to fine-tune itineraries, set clear expectations, and ensure they feel fully prepared for their journey. /liliManage service bookings, including accommodations, private guides, transfers, and tours, ensuring every detail is confirmed and aligned with guest preferences. /liliProvide concierge-style, on-the-ground support throughout each guest’s trip (via phone and WhatsApp), delivering prompt assistance and solutions when needed. /liliWelcome guests personally upon arrival. /liliCollaborate with local vendors and partners to maintain quality standards, confirm availability, and ensure seamless service delivery. /liliOffer curated, thoughtful recommendations for restaurants, activities, and cultural experiences tailored to each guest’s interests and travel style. /liliStay well-informed about local events, travel trends, and safety updates in Italy to provide the most current advice and insights. /liliCollect guest feedback and use it to continuously refine and enhance the quality of services and guest experiences. /liliContribute to creative projects in the off-season, such as writing or researching local content for blog posts and travel updates. /li /ulh3strongWhat Makes You a Great Fit /strong /h3pTo thrive as a strongDestination Expert for Sorrento, Italy /strong, you’ll bring a unique mix of skills, experience, and passion: /pullistrongLocation /strong — You are permanently based in Sorrento (Italy), with on-the-ground knowledge and access to local insights. /lilistrongLanguage Skills /strong — You are fluent in strongEnglish and Italian /strong, both written and spoken, to communicate confidently with travelers and partners. /lilistrongRelevant Experience /strong — You have at least 2 years of hands-on experience in tourism, travel planning, or hospitality, with a solid track record of delivering high-quality service. /lilistrongLocal Knowledge /strong — You possess an in-depth understanding of Italy’s culture, cuisine, geography, and hidden gems, allowing you to craft authentic, personalized travel experiences. /lilistrongCore Skills /strong — You are skilled in customer service, time management, problem-solving, and effective communication, ensuring smooth and seamless journeys for clients. /lilistrongPersonal Qualities /strong — You are friendly, reliable, detail-oriented, and passionate about travel, always striving to create unforgettable guest experiences. /lilistrongFlexibility /strong — You are available during the day to support travelers and can adapt quickly to unexpected changes or challenges. /lilistrongTech Comfort /strong — You are comfortable using cloud-based tools and apps such as Google Workspace, Trello, and WhatsApp to stay organized and responsive. /li /ulpstrongWhy You’ll Love Working With Us /strong /pulliCompetitive pay and performance bonuses that reward your hard work and success. /liliCompany-funded remote office setup, including a laptop, phone, and ergonomic equipment, to help you work comfortably from anywhere. /liliAccess to top-tier training, mentorship, and certifications to support your professional growth. /liliIn-person training in Europe with our experienced senior team, helping you build expertise and connections. /liliParticipation in our annual all-company gatherings in Europe, where the global team comes together to connect and celebrate. /liliDedicated wellness support, because your well-being matters to us. /liliA collaborative, international team culture united by a shared passion for travel and delivering unforgettable experiences. /li /ulpstrongOur Hiring Process /strong /ppWe review strongevery application with care and a human touch /strong—no AI involved. /ppOur process typically includes: /pulliA short questionnaire to learn more about your background and setup. /liliAn initial video interview via Google Meet. /liliA real-time, hands-on assessment to give you a practical sense of the role. /liliA final interview with senior team leads. /li /ulpWe’ll keep you informed at every stage—because your time matters, and transparency is key. /ppstrongReady to Join the Journey? /strong /ppIf you're passionate about creating unforgettable travel experiences and want to be part of the amazing team at JayWay, strongapply now /strong. Submit your strongCV in English /strong and a short note about why you’d be a great fit. /ppa Explore JayWay’s storybr/a /ppJayWay Travel Inc. is committed to ensuring equal opportunities, with recruitment and selection decisions based solely on qualifications and merit, without regard to protected characteristics. /p #J-18808-Ljbffr