<p> As a System Engineer, you will be responsible for providing technical leadership, proactive service support, and operational coordination to ensure the delivery of high-quality, stable, and efficient services across complex customer environments. </p><p> You will work closely with customers as a trusted technical point of contact, collaborating with global technical delivery and operations teams to ensure optimal service performance. By combining hands-on technical expertise with strong coordination and customer-facing skills, you will contribute to service excellence and continuous improvement. </p><p> This role primarily supports key customers in Italy and is based in Milan, with work mainly performed on-site at the customer location, with potential hybrid flexibility in the future. </p><p></p><p> Responsibilities: </p><p>· Act as the technical lead for assigned customers, ensuring overall service health and performance </p><p>· Collaborate with internal technical teams to ensure customer requirements are properly understood and delivered </p><p>· Manage and prioritise customer requests, ensuring timely resolution and premium service delivery </p><p>· Participate in technical discussions and provide input on operational issues and improvements </p><p>· Lead operational meetings, handle customer enquiries, and manage escalations or critical incidents </p><p>· Monitor and improve SLA performance in coordination with Service Delivery/Customer Service Managers </p><p>· Ensure smooth transition of services into operations </p><p>· Oversee and coordinate patching and maintenance activities with customers and internal teams </p><p>· Support sales and service management teams in identifying opportunities for service improvements and business growth </p><p>· Operate within ITIL processes to ensure structured and high-quality service delivery </p><p></p><p> Qualifications: </p><p>· Minimum 3–5 years of experience in technical support roles within infrastructure services </p><p>· Strong coordination skills across multiple technical teams in a global environment </p><p>· Hands-on expertise in at least two of the following areas: VMware/vCloud, Microsoft technologies, Linux, storage, backup, or networking </p><p>· Experience working within ITIL-based service management environments </p><p>· Proven ability to manage customer relationships, escalations, and operational performance </p><p>· Strong problem-solving, communication, and influencing skills </p><p>· Ability to work independently with a proactive and structured approach </p><p>· Degree in IT or equivalent technical education is preferred </p><p>· Native Italian speaker and fluent in English (written and spoken)</p>