Based in our headquarters office in Carpi, Modena (Italy), we are looking for a motivated and energetic individual to join our Customer Service Team.
The Customer Service position is responsible for the daily operational management of customers in the European market, ensuring efficiency and effectiveness throughout the order management process.
CORE RESPONSIBILITIES The selected candidate will be responsible for:
- Supporting daily customer service activities, as well as customers and agents from order placement through to shipment of goods, while coordinating with the sales force and internal departments involved (purchasing, administration, logistics)
- Entering orders during sales campaign periods, as well as handling refill and stock orders throughout the season
- Working alongside the team, monitoring goods arrivals, allocation, and shipment handling
- Following up and helping resolve potential shipment-related issues (returns, missing items, delays, etc.)
- Maintaining daily communication with the sales force, agents, and customers in the European market- especially French and German customers
JOB QUALIFICATIONS
- Eager to collaborate with an international team and deepen into the customer service activities;
- Passionate about the textile/fashion industry;
- Degree in Economics, Business Administration, Languages, or related fields.
SKILLS AND ATTITUDES
- Native/fluent French or German and fluent in English;
- Good knowledge of IT skills (Excel, PowerPoint, etc.);
- Strong team spirit, multitasking skills, and collaborative attitude;
- Eagerness to learn and take on daily challenges;
- Sense of urgency and problem-solving mindset;
- Comfortable working in a fast-paced, high-pressure environment;
- Well-organized and detail-oriented.
Please submit your resume in English!