Overview
Join to apply for the Customer Success Manager role at Dedagroup.
Location: Milano, Verona, Bologna, Padova, Roma. The activity can be performed in agile mode.
Experience: At least 1 year.
Responsibilities
* Manage customer requests via telephone, e-mail or chat, ensuring quick and accurate resolution
* Provide detailed information about the company’s products and services
* Identify and understand customer needs
* Collaborate with internal teams to resolve issues or escalate complex requests
* Manage and monitor support tickets, ensuring requests are closed satisfactorily
* Collect customer feedback to improve products and services
* Keep ITSM databases and systems updated with relevant customer information and interactions
* Provide proactive support, anticipate customer needs and offer preventive solutions
* Support CSM activities (data collection and license monitoring for SDS preparation and customer cost monitoring)
Must Have
* Experience in customer service or similar roles
* Excellent written and verbal communication and interpersonal skills
* Familiarity with CRM systems and ticket management platforms
* Ability to handle multiple requests simultaneously
* Team player with a collaborative mindset
* Knowledge of foreign languages (preferably English)
* Experience in the company’s sector (software, IT, etc.)
Soft Skills
We are looking for a person with problem-solving skills, proactive attitude, flexibility, motivation and customer orientation.
Dedicated to Growth
Whether it’s software, a technological solution or a consulting project, people working together make projects possible. We value competent, curious, ambitious and tenacious people who like to learn, challenge themselves and improve. Our commitment is to help people grow so they can reach their potential and contribute to a better future for themselves, Dedagroup and society as a whole.
Our job ads are open to candidates of any gender expression, sexual orientation, age, ethnicity and religious belief (pursuant to Legislative Decrees 198/2006, 215/2003, 216/2003).
The data collected with resumes are processed by Dedagroup S.p.A. to evaluate potential interest in future contractual employment. This information may be shared with other companies within the Dedagroup Group as described in the Privacy Information.
Allowed file formats: doc, docx or pdf. Maximum attachment size is 4 MB.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* IT Services and IT Consulting
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