PpbRINA is currently recruiting for a Lombardy Emilia Romagna Certification Planner to join its office in Milan, Italy within the Mediterranean Africa Certification Division. /b /p h3Mission /h3 pA Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations. /p h3Key Accountabilities /h3 ul liCustomer Data Management (if needed): /li liCreate and maintain accurate customer records in the database. /li liEnsure that customer information is up-to-date and complete. /li liHandle customer inquiries related to account information and updates. /li liOffer Management: /li liCollaborate with business development teams to insert offer in the internal system /li liProvide customer with complete and accurate offer documents /li liContract and Customer Order Processing: /li liManage and update contract, ensuring accuracy and completeness. /li liReceive and process customer orders, ensuring accuracy and completeness. /li liCoordinate with relevant departments to fulfill orders in a timely manner. /li liUpdate customers on order status and expected delivery dates. /li liInvoicing (if needed): /li liGenerate and issue invoices to customers based on sales orders or service agreements. /li liVerify the accuracy of invoice details, including pricing and quantities. /li liHandle invoice-related inquiries and discrepancies. /li liPayment Processing (if needed): /li liMonitor and track customer payments. /li liCoordinate with the finance department to ensure timely and accurate payment processing. /li liAddress payment-related inquiries and issues. /li liTimesheet Management (if needed): /li liRemind technical staff to submit accurate and timely timesheets for each project. /li liEnsure timesheets are completed in accordance with company policies and client requirements. /li liCustomer Communication: /li liCommunicate with customers to provide information about products, services, and order status. /li liRespond to customer inquiries and resolve issues promptly and professionally. /li liSend out communication regarding invoices, payment reminders, and other relevant updates. /li liProblem Resolution: /li liIdentify and address customer concerns, working collaboratively with other departments as needed. /li liInvestigate and resolve billing discrepancies or disputes. /li liEnsure a high level of customer satisfaction through effective problem resolution. /li liCompliance and Documentation: /li liEnsure compliance with company policies and procedures in customer interactions. /li liMaintain accurate and organized records of customer communications, transactions, and invoices. /li /ul h3Education /h3 pHigh School Diploma/GED in Business Administration Finance Management /p h3Qualifications /h3 ul liMinimum of 3 years of experience in business support, customer service, order management, or a related administrative role. /li liStrong proficiency in customer data management, including maintaining accurate records and handling inquiries. /li liExperience in offer management, contract processing, and customer order fulfillment. /li liFamiliarity with invoicing, payment processing, and timesheet management is a plus. /li liExcellent attention to detail to ensure accuracy in contracts, orders, invoices, and customer records. /li liStrong communication skills, both written and verbal, to interact effectively with customers and internal teams. /li liProven ability to handle customer inquiries professionally and resolve issues efficiently. /li liGood problem-solving skills to address billing discrepancies, order concerns, and other customer-related challenges. /li liKnowledge of compliance requirements related to documentation, invoicing, and customer interactions. /li liAbility to multitask and manage priorities in a fast-paced business environment. /li liProficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM systems or internal business management tools. /li liWhile not mandatory, experience with financial operations, such as payment tracking and invoice management, is an advantage. /li liA proactive and customer-oriented mindset, ensuring a high level of service and satisfaction. /li /ul h3Competencies /h3 ul liCLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction /li liEARN TRUST - Take everyone's opinion into account and remain open to diversity /li liPROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model /li liMANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions /li liPIONEER CHANGE - Actively embrace change and benefit from the new circumstances /li liBUILD NETWORK - Forge trust relationships, across departments, and outside the organization /li liMAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint /li liADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way /li liTHINK FORWARD - Capitalise on experiences and translate them into action plans for the future /li /ul pRINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure mobility, industry, research development sectors. Our business model covers the full process of project development, from concept to completion. /p pAt RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99. /p /p #J-18808-Ljbffr