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Job Description
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Responsibilities
Essential Job Functions:
* Prepare bakery and deli items according to customer requests using proper equipment.
* Offer product samples to help customers discover new items or inquire about products.
* Inform customers of bakery and/or deli specials.
* Provide customers with fresh products and correct portion sizes to prevent shrinkage.
* Recommend deli or bakery items to ensure customer satisfaction.
* Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to guidelines.
* Prepare foods following temperature logs and cooking instructions.
* Measure, prepare, and mix ingredients as per recipes using appropriate utensils and equipment.
* Package, label, and inventory ingredients and merchandise.
* Check product quality, review 'sell by' dates, and take appropriate actions.
* Properly use kitchen equipment including stoves, scales, fryers, steamers, etc.
* Label, stock, and inventory department merchandise.
* Report discrepancies in product ordering/shipping.
* Understand store layout and locate products for customers.
* Stay updated on current and upcoming promotions and specials.
* Maintain knowledge of products and respond to customer questions and suggestions.
* Monitor inventory and stocking conditions, noting discrepancies.
* Ensure proper temperature maintenance in cases and coolers, keeping logs.
* Create a welcoming environment for customers and promote trust among staff.
* Adhere to food safety regulations and guidelines.
* Follow safety procedures, identify unsafe conditions, and notify management.
* Inspect equipment and notify management of repairs needed.
* Report customer or employee accidents.
* Work cooperatively in high-paced, stressful environments.
* Manage conflicts in a professional manner.
* Act with honesty and integrity regarding customer and business information.
* Follow directions and seek assistance when needed.
* Support and assist diverse customer groups including minors, individuals with special needs, and seniors.
* Perform essential functions with or without reasonable accommodations.
Qualifications
Minimum Position Qualifications:
* Customer service skills
* Effective communication skills
* Basic math knowledge
* Ability to obtain a food handlers permit upon employment
Desired Previous Job Experience:
* Customer service skills
* Experience in bakery or deli preferred
* Retail experience
About Us
From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states, operating under 28 different names. We pride ourselves on bringing diverse teams together with a passion for food and people, with a shared purpose: To Feed the Human Spirit. We innovate continuously to create memorable experiences for our customers, communities, and colleagues, with food at the heart of it all.
Here, people matter. We provide the ingredients for your success at work and in life. We support your growth with value and care. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.
Whether seeking a part-time role or a new career path, we have opportunities for you. Apply today to join our Kroger family
What You'll Receive From Us
* Comprehensive health benefits including medical, dental, vision, and prescriptions.
* Flexible scheduling with paid time off, holidays, and sick leave based on eligibility.
* Emotional and financial support via counseling and financial coaching programs.
* Associate discounts on various products and services.
* Tuition reimbursement up to $21,000 over your career.
* Opportunities for growth through training and diverse career pathways.
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