Overview Convergint Federal (CF) is a leading security integrator for the U.S. Federal Government. CF is a wholly owned subsidiary of Convergint Technologies and the Federal Government Arm of Convergint. SigNet supports design, integration, installation, maintenance, and operation of technically-complex integrated physical security management systems. We support the entire life-cycle of programs and projects—from security analyses, engineering and design through installation, operation, and maintenance. Responsibilities IT Helpdesk Lead – Naples, Italy: Be the focal point for the customer and manage the IT helpdesk to address and resolve trouble tickets. Initiate, track, and manage Requests for Changes (RFCs) required to satisfy user requirements. Utilize the site designated trouble ticket and RFC tracking system, or implement a mechanism to track trouble tickets and RFCs if a tracking system is not available. Provide project planning support, coordination with stakeholders, requirements gathering support, project monitoring support, and project status reporting for RFCs. Track assignments or allocations of IT systems, subsystems, and peripherals when required. Qualifications Exceptional customer focus and ability to work under pressure; ability to meet customer needs without prompting. Technical skills and experience related to leading an IT Helpdesk; solid technical aptitude. Good verbal, written and interpersonal communication skills. Basic organizational skills and the ability to handle multiple service needs simultaneously. Self-starter and ability to work with minimal direct supervision. Must meet IAT Level 2 requirements with a certification in CCNA Security, CySA, GICSP, GSEC, Security CE, CND or SSCP. Active Secret Clearance required. Education: High School Diploma or equivalent; technical training. Experience: Eight (8) years of hands-on experience in computer systems operations. Preferred experience: Leadership experience; prior Navy related experience (not required). Additional Information Convergint Federal is an Equal Opportunity Employer committed to workforce diversity. Minorities / Females / Disabled / Veterans are encouraged to apply. Qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace. Employment is contingent upon successful completion of background investigation and pre-employment drug screen. EOE / M / F / V / D J-18808-Ljbffr