Ph3Additional Information /h3 ul libJob Number: /b /li libJob Category: /b Human Resources /li libLocation: /b Via Regina 41, Cadenabbia di Griante, Como, Italy, 22011 /li libSchedule: /b Full Time /li libLocated Remotely? /b N /li libPosition Type: /b Management /li /ul h3The Lake Como EDITION /h3 pNestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake‑view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape. /p h3Job Summary /h3 pHelps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts need assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. /p h3Candidate Profile /h3 h3Education and Experience /h3 ul li2‑year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the human resources or related professional area; certified trainer. /li li4‑year bachelor’s degree in human resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. /li /ul h3Core Work Activities /h3 h3Administering Employee Training Programs /h3 ul liPromotes and informs employees about all training programs. /li liDisplays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. /li liHelps employees identify specific behaviors that will contribute to service excellence. /li liEnsures employees receive on‑going training to understand guest expectations. /li liUses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. /li liMeets with training cadre on a regular basis to support training efforts. /li liObserves service behaviors of employees and provides feedback to individuals and/or managers. /li /ul h3Evaluating Training Programs Effectiveness /h3 ul liMonitors enrollment and attendance at training classes. /li liMeets regularly with participants to assess progress and address concerns. /li liPartners with operational leaders to assess if employees demonstrate effective technical and leadership skills. /li liReviews comment cards, guest satisfaction results and other data to identify areas of improvement. /li liMeasures transfer of learning from training courses to the operation. /li liEnsures adult learning principles are incorporated into training programs. /li /ul h3Developing Training Program Plans and Budgets /h3 ul liEnsures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision. /li liIdentifies performance gaps and works with managers to develop and implement appropriate training to improve performance. /li liMakes any necessary adjustments to training methodology and/or re‑trains as appropriate. /li liAligns current training and development programs to effectively impact key business indicators. /li liEstablishes guidelines so employees understand expectations and parameters. /li liDevelops specific training to improve service performance. /li liDrives brand values and philosophy in all training and development activities. /li liIncorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. /li /ul h3Managing Training Budgets /h3 ul liParticipates in the development of the Training budget as required. /li liManages budget in alignment with Human Resources and property financial goals. /li liManages department controllable expenses to achieve or exceed budgeted goals. /li /ul h3Equal Opportunity Employer Statement /h3 pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p /p #J-18808-Ljbffr