PCompany Description /ppbAbout Orient Express /b /ppOrient Express embodies the refined and nomadic spirit of travel. Its exceptional assets portfolio includes experiences such as The Orient Express — its iconic carriages reinvented as a modern-day tribute to French luxury, with ARSENALE Group owner — La Dolce Vita, a train celebrating the elegance of Italian art de vivre, and a collection of luxury hotels opened in Rome – La Minerva – and soon in Venice – Palazzo Dona Giovannelli, and with Sailing Yachts - the O.E Corinthian, the world’s largest sailing ship. /ppWhile redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement. /ppAs a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH. /ppNow, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey. /ppbAbout Orient Express La Dolce Vita /b /ppOrient Express La Dolce Vita elevates luxury rail travel by offering an exquisitely crafted journey through Italy’s most captivating cities and landscapes. Blending refined Italian design, exceptional culinary artistry, and attentive service, it creates an intimate experience that celebrates the spirit and beauty of Italy. More than travel, it’s a timeless voyage that captures the essence of la dolce vita, leaving guests with unforgettable moments of elegance and discovery. /ppbJob Description /b /ppWe are looking for a HR Manager to lead the Talent Culture function and shape a best-in-class employee experience for our onboard crew and operational teams. Reporting to the General Manager, the HR Manager will drive strategic HR initiatives to foster a high-performance, inclusive and compliant workplace. The role is central in managing end-toend HR operations, including crew workforce planning, shift scheduling, and labour relations — all with an unwavering commitment to our luxury standards and guest service excellence. /ppbStrategic Leadership HR Operations /b /ppDefine and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express and Arsenale. /ppLead the full spectrum of HR functions : talent acquisition, onboarding, performance management, learning development, compensation benefits, payroll, and personnel administration. /ppTranslate business priorities into effective people strategies and operational HR solutions. /ppEnsure a culture of continuous improvement and alignment with the brand’s identity and luxury positioning. /ppbCrew Planning Workforce Scheduling /b /ppLead the planning and roster design for onboard crew, ensuring alignment with service requirements, legal constraints, and the brand’s operational and quality standards. /ppOversee and coordinate the Crew Control team, a dedicated function within the HR Department responsible for daily crew allocation and shift management. /ppMonitor key crew-related KPIs, including resource utilization, absenteeism, shift coverage, and compliance with rest periods and working time regulations. /ppWork closely with the Operations team to ensure service continuity, responsiveness to unexpected changes, and agility during peak periods. /ppContribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks. /ppbIndustrial Union Relations /b /ppMaintain structured, constructive relationships with trade unions and employee representatives (RSA / RSU, RLS), representing the company in all collective and individual labour matters. /ppLead negotiations and ensure implementation of collective labour agreements and company-level agreements, in line with legal obligations and company values. /ppManage individual and collective disputes, disciplinary processes, and grievance cases with discretion and compliance. /ppKeep up to date with Italian labour legislation, proactively advising management and mitigating legal risks. /ppbPeople Engagement Workplace Culture /b /ppPromote a culture of well-being, engagement, and excellence across all departments. /ppOversee the onboarding journey to ensure every new team member feels welcomed, trained, and aligned with brand values. /ppSupport managers in developing positive team dynamics, implementing action plans to improve collaboration and service culture. /ppDeploy initiatives that bring to life the Orient Express values and elevate the onboard and back-office employee experience. /ppbCompensation, Benefits Well-being /b /ppSupervise compensation, benefits, and recognition programs, ensuring fairness, transparency, and market alignment. /ppManage payroll processes in coordination with external providers and internal stakeholders. /ppChampion employee well-being, designing programs that support physical, mental, and emotional health. /ppbBudget Management /b /ppCo-lead with Finance the planning and monitoring of Employment Costs, ensuring alignment with operational budgets and staffing forecasts. /ppManage the People Culture department budget, balancing service excellence with cost-effectiveness. /ppbQualifications /b /pulliMaster’s degree in Human Resources, Business Administration, or related field. /liliMinimum 5 years of experience in a senior HR role within luxury hospitality, transportatio n, or high-end service environments. /liliProven track record in crew planning or complex shift management, ideally in railway, aviation, cruise, or luxury travel sectors. /liliDeep knowledge and hands-on experience in industrial and union relations, including collective bargaining and employment law. /liliExcellent interpersonal and communication skills; fluent in I talian and English (written and spoken). /liliEntrepreneurial spirit with strong organizational and project management abilities. /liliHands-on and strategic, able to operate effectively across both day-to-day execution and long-term planning. /liliProficiency with HR systems and tools (HRIS, ATS, scheduling software, payroll platforms, etc.). /li /ulpbAdditional Information /b /pliA competitive package (base salary and yearly bonus) /liliMedical Insurance, integrating Collective Labor Agreement one and extended to the family /liliTicket Restaurant /liliAnnual leave /liliALL - Heartist Program : Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide. /liliLearning development : Opportunity to develop your talent and grow within your property and across the world! /liliOur commitment to Diversity Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. /lipJ-18808-Ljbffr /p #J-18808-Ljbffr