Panoram Hotel Management is a company specialized in hotel management, with presence in Spain and Italy and a continuously expanding portfolio under renowned international brands such as Hilton, IHG and Accor. Our mission is to deliver efficient, innovative and results‑driven management, based on talent development and operational excellence.
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As part of the upcoming opening of a Tapestry Collection by Hilton in Taormina, Sicily, we are looking for a Front Office Manager with experience and strategic vision, eager to join a challenging project with strong international projection in one of the Mediterranean’s most iconic destinations.
Main Responsibilities
* Lead the pre‑opening setup and subsequent operation of the Front Office department, ensuring an exceptional guest experience from day one.
* Ensure full compliance with Tapestry Collection by Hilton brand standards and Panoram corporate procedures.
* Proactively manage and resolve any guest inquiries or incidents, maintaining outstanding satisfaction levels.
* Establish and implement the department’s KPIs, monitoring performance through control and analysis tools.
* Recruit, train and develop a strong, service‑oriented team, fostering a culture of high performance, excellence and engagement.
* Manage the department’s budget, supervise inventories and guarantee operational efficiency.
* Collaborate closely with all hotel departments to ensure a seamless, coordinated and brand‑aligned service .
Requirements
* Minimum of 4 years’ Front Office experience in internationally branded hotels; pre‑opening experience will be highly valued.
* Degree in Tourism, Hospitality Management or related fields.
* Previous experience within Hilton (including Tapestry Collection) is a strong plus.
* Fluent Italian is essential. A professional level of English is also required.
* Proven leadership, communication and problem‑solving skills.
* Knowledge of PMS systems such as OPERA, OnQ and PEP (highly valued).
* Strong guest‑orientation and a genuine passion for service excellence .
What We Offer
* A key operational leadership role in the opening of an international lifestyle hotel in a prime Mediterranean destination.
* Professional growth and development opportunities within Panoram’s expanding, innovation‑driven organization.
* A dynamic, collaborative and service‑focused work environment committed to operational excellence.
* The opportunity to work with leading hospitality brands and contribute to a high‑profile opening project.
At Panoram, we believe in equal opportunities. We are committed to creating a diverse and inclusive work environment, where every person can grow and contribute their talent regardless of gender, age, origin, abilities, orientation or any other personal condition. xjrgpwk We actively promote inclusive hiring and mutual respect as part of our culture, because we are convinced that diversity enriches our team and the experience we offer to our guests.