Job Opportunity: Service Manager Infrastructure Assurance IT Location: Novate Milanese, Italy APL Network S.R.L. is seeking a Service Manager Infrastructure Assurance IT for a client company operating in the Bologna area. The selected candidate will be responsible for: Managing supplier resources to ensure compliance with SLA (Service Level Agreement) and KPI (Key Performance Indicator) contractual obligations. Monitoring the performance of assigned systems, ensuring quality operation by overseeing ticket status and scheduling maintenance activities. Coordinating and supervising internal operational team activities and external service providers (Help Desk, various assistance services) during faults or incidents. Analyzing and prioritizing issues or needs expressed by the company. Proposing improvements to IT processes and management to achieve operational goals. Producing periodic reports on activities, conducting improvement analyses, and verifying documentation of systems for Assurance and potential recovery from the Delivery Area repository. Ensuring complete, accurate, and continuously updated documentation of systems and procedures. Possessing knowledge of physical security systems such as video surveillance, access control, and intruder alarms, including their architecture, components, and operation. Familiarity with Acantho platforms: BMC Helix (for monitoring and managing tickets and supplier SLAs) and Genetec Security Center. The activity is primarily on-site but remote work options are under consideration. Part-time position: 50% hours Contract duration: from April 15 to December 31, 2025 This advertisement is addressed to all genders, ages, and nationalities, in accordance with laws 903/77 and 125/91, and legislative decrees 215/03 and 216/03. J-18808-Ljbffr