D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
IT Support:
1. Provide break/fix and request support for: Thin Clients, Handheld Devices, LAC/E Boxes, Workstation Lead Clients, IPCs
2. Local application and enhanced printer support
3. Backup and restore lab devices
4. Support lab/manufacturing software upgrades
5. Onsite hands & feet support for global IT teams
OT Support:
6. Troubleshoot automation issues in production/quality areas
7. Replace/swap OT IT equipment (PCs, printers, network devices)
8. Support for:
9. PLC, SCADA systems, and historian/production databases
10. OT software updates and engineering projects
11. Perform regular backups, disaster recovery planning, and data restoration
Security & Compliance:
12. Manage IT deviations, CAPA, and change controls
13. Conduct CSV activities (User/Incident/Change/Periodic Reviews)
14. Maintain documentation and ensure training compliance
15. Coordinate regulatory/procedural changes in IT/OT
Monitoring & Incident Management:
16. Handle 24/7 monitoring and on-call alerts
17. Track incidents and perform root cause analysis using ticketing systems
18. Maintain OT CMDB and IT asset inventories
Requirements
19. Bachelor’s degree in IT, Engineering, or related field
20. 3+ years IT/OT support in regulated environments (5+ for senior roles)
21. Experience with:
22. Industrial IT hardware (thin clients, IPCs, etc.)
23. Lab/manufacturing systems and software
24. SCADA/PLC and production control systems
25. Familiarity with:
26. GxP, CSV, Quality Management Systems
27. ITIL-based incident/change management
28. Lab/OT backup and disaster recovery processes
29. Availability for on-call rotations
30. Fluent in English and Italian
31. Candidates have to declare Criminal record extract not older than three months
Benefits
32. Broad range of activities, tasks, and projects
33. Vouchers (B-day voucher, wedding, and new born surprise)
34. Contributions to wellness programs (multisport card)
35. Fishing for Friends program – our referral program
36. Further development and professional advancement
37. Friendly and international working environment
38. Company-sponsored events
39. Competitive salary and various benefits
Is IT in your DNA?