Spanish international host/hostess

Questa posizione è in Costa Crociere S.P.A.

Riassunto dell'opportunità da parte della Joinrs AI : Costa Crociere cerca candidati con diploma secondario in Turismo o Discipline Umanistiche e almeno 6 mesi di esperienza nel settore turistico, con conoscenza fluente di inglese e spagnolo (C1). Il ruolo prevede supporto linguistico agli ospiti di lingua spagnola, gestione traduzioni, annunci di bordo, problem solving e supporto ai servizi di revenue management. Tra i benefit: un ambiente internazionale, opportunità di crescita e contributo attivo alla sicurezza a bordo.

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### Explore Your Potential

• Who we are
• What makes you unique
• Live your ambition, lead your impact
• Translation & Announcements
• Management of complaints and problem solving
• Support to revenue management services
• Safety Culture & Awareness
• Additional Info

READY TO DISCOVER AN OCEAN OF OPPORTUNITIES?

Embark on this journey with us and experience a world within a world.

Who we are
Ahoy, global community! With 17000 professionals from +70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.

What makes you unique

• Secondary school in Tourism or Humanities
• At least 6 months experience in tourism (i.E., reception, accompanying Guests)
• English & Spanish at least at C1 level
• Being at ease with public speaking
• Being enthusiastic, a good communicator and problem-solving oriented
• Sales skills are a plus

Live your ambition, lead your impact
You will act as reference point for Spanish speakers removing language barriers to make sure Guests enjoy their cruise.

Translation & Announcements

• Taking care of the daily cruise program to ensure the correct translation of written material in the relevant language such as: menus, flyers, and organizes informative speeches (i.E., embarkation travel talks, end of cruise)
• Acting as point of reference for Spanish speaking guests doing public relations (i.E., public events, parties, embarkation, disembarkation), daily hospitality desks and escorting them whenever possible on tours to remove language barriers, getting constant feedback on guest satisfaction and needs.
• Making major voice announcements for Guests, including safety announcements during drills or real situations (live or pre-recorded format).

Management of complaints and problem solving

• Providing translation services for medical emergencies, illnesses, or medical disembarkation of the Guest, accompanying them, when necessary, to the onboard infirmary or shore side hospitals to offer a dedicated service.
• Reporting or taking care of Guest complaints (use of SA&PI system is required) informing the relevant heads of department and supervisors in charge with the aim to offer a prompt solution.

Support to revenue management services
Supporting the various revenue services through constant communication and promotion to maximize revenue and Guest satisfaction.

Safety Culture & Awareness
You will contribute to organizing onboard activities and promoting high health standards, supporting the ship's commitment to a safe and well‐managed environment.

Bring your ambitions to life. Join us and discover our ocean of possibilities!

Apply

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Il processo di selezione sarà interamente gestito da Costa Crociere S.P.A..

Questa opportunità è disponibile su Genova - Italy, Milano - Italy, Roma - Italy, Napoli - Italy.

[#LI-REMOTE] [#J-MCITY]