PIT Support Engineer – VIP Showroom Support (Luxury Retail) /ppWe are supporting a global luxury retail brand in the search for an experienced IT Support Engineer to provide on-site support at their flagship Milan showroom. This is a VIP-facing, high-trust role focused on maintaining a faultless technical environment for high-profile events and client visits. /ppThe site hosts major retail partners for multi-million-euro commercial negotiations, and the IT presence acts as both preventative support and a safeguard against disruption. Outside event days, you’ll support other local offices and contribute to wider ad hoc projects across the Italian and european estate. /ppbKey responsibilities : /b /pulliProvide proactive and responsive IT support in a VIP environment /liliMaintain Windows devices, AV systems, and showroom technology to high standards /liliMonitor, maintain, and improve workstation and connectivity readiness /liliEscalate technical issues and contribute to change activity in collaboration with the wider infrastructure team /liliRotate between showroom and nearby offices (typically 4 days on-site, 1 day remote - 5 days onsite during a site event) /li /ulpbEssential experience : /b /pulli3+ Years 2nd line experience (touching on 3rd for local infrastructure), desktop, and VIP IT support /liliStrong Microsoft knowledge and some experience supporting macOS or iOS in a business context (90 / 10 Microsoft bias) /liliFamiliarity with ServiceNow or similar ticketing platforms /liliPrior work in demanding environments (e.g. finance, legal, luxury retail, executive support) /liliStrong technical knowledge of : /liliWindows 10 / 11 /liliMicrosoft 365 (Teams, SharePoint, Outlook, OneDrive) /liliActive Directory and Azure AD /liliSCCM and Intune for device imaging and deployment /liliMicrosoft Office 2016+ /liliSoftware deployment, patching, and device maintenance /liliBasic networking : LAN patching, DNS / DHCP, Wi-Fi /liliVideo conferencing and AV equipment (Teams Rooms, Zoom, HDMI / display) /li /ulpThis is a full-time, mostly on-site role based in Milan. If you have the experience and service-led mindset to operate effectively in a high-visibility environment, we’d like to hear from you. /p #J-18808-Ljbffr