Job Description - Front Desk Supervisor (HOT0CH5A)
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Front Desk Supervisor (HOT0CH5A)
Work Locations
Hilton Milan HotelVia Luigi Galvani 12Milan 20124
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check‐in/check‐out, guest requests, concierge services and promotion of in‐house activities.
Responsibilities
Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up‐selling and marketing program
Manage Guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
Qualifications
Front Office experience in the hotel, leisure, and/or retail sector
Strong commercial/business awareness and demonstration of sales capabilities
Calm, organized work ethic with the ability to prioritize and meet deadlines
Excellent supervisory, inter‐personal, and communication skills
A passion for delivering exceptional levels of Guest service
Good knowledge of Italian and English
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
About Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‐service hotels and resorts to extended‐stay suites and mid‐priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. xivgfpx Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Schedule
Full‐time
Brand: Hilton Hotels & Resorts
Job Category
Guest Services, Operations, and Front Office