Direct message the job poster from Orthofix
Overview
Customer Service Representative – based in Bussolengo (VR), full-time permanent contract. Reports to the Customer Service Coordinator. The role includes the management of all orders (Domestic and International), handling workshop requests, making and receiving calls, assisting the sales team, and responding to customers’ inquiries/requests and dealing with complaints in a timely manner. This position interacts with other company departments and international colleagues. In Italy, it mainly deals with the Sales Team, Sales Operations, Customer Care, and the Tender Department. Internationally, it deals with the Sales Team and Customer Service Department. The position also deals with external customers, agents, and international distributors.
Responsibilities
* To implement and support all administrative procedures (documents/invoicing processes) and contribute ideas to improvements.
* To effectively carry out procedures to guarantee a satisfactory Time to Market.
* To ensure full application of compliance guidelines handed down by corporate as well as Italian law (231/2001).
* To ensure accounting consistency according to applicable guidelines.
Qualifications
* High school diploma or master’s degree
* Experience with tasks related to customer service
* Excellent English written and spoken required
* Other languages are appreciated, especially French
* Good use of Office programs, especially Excel
Soft skills
* Accountability
* Problem solving
What you will find
* Friendly, warm, and innovative atmosphere
* Healthy, inspiring, international and inclusive work environment
* Training and development opportunities
* Smart working model (two days per week)
* Competitive reward packages
* Social and company events
* Canteen
* Benefits (Pension Fund - Health Insurance)
What we offer
* Full-time position
* Permanent contract
* Salary package range: 30,000 – 35,000 euro
* The package will be evaluated based on the experience of the person
Note: This description reflects the current role and is not intended to be exhaustive.
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