A leading IT services company in Italy is looking for a Customer Experience Specialist to enhance the after-sales services for its product range. The successful candidate will analyze customer journeys, implement improvement strategies, and collaborate with various teams to elevate overall customer satisfaction. Applicants should have at least 5 years of experience in customer experience roles, preferably in the IT sector, coupled with strong analytical and leadership skills, and fluent English proficiency. This role offers a dynamic environment focused on continuous improvement. #J-18808-Ljbffr