BrstrongSummarybr/strongAbout usbrThe Mall Luxury Outlets, now part of Simon Property Group, is a retail brand whose core business is to operate exclusive outlet villages dedicated to luxury brands only. Currently running two luxury outlet villages in Italy, The Mall Sanremo and The Mall Firenze, the brand keeps developing its business in a multichannel and international perspective. The mission of TMLO business is to offer our guests exclusive amazing experiences to best valorize the time they spend in our villages and their shopping. Thanks to the collaboration network we keep developing with all the best players of luxury hospitality in the world, our malls are a destination for millions of high-profile guests coming from overseas as well as from the local area. We work every day driven by a deep passion to offer to our tenants the most exclusive luxury environment and services to best valorize their off-price sales.brstrongJob Descriptionbr/strongstrongemYour opportunitybr/em /strongstrongThe Mall Luxury Outlets is currently seeking a Welcome Services Coordinator, /strongstrongbased at The Mall Firenze (FI), Italy and reporting to the Customer Experience Manger.br/strongstrongemHow you will contributebr/em /strongulliSupervise daily operations and provide feedback to every member of the team, in order to deliver an excellent customer service /liliManage planning, shifts and holidays of the Welcome Lounge team /liliEnsure every member of the team maintains adequate standards of grooming and acts accordingly to company policies, contributing to the creation of a positive work environment /liliManage staff uniforms and IT equipment /liliManage talent performance and conduct one-to-one meetings according to HR guidelines /liliContribute to the enhancement of the services already available and promote the development of new ones in order to enrich the customer experience /liliAct as the touch-point for clients visiting The Mall Luxury Outlets, welcoming them and acting as personal shopper on request /liliTrack individual travelers and groups, using The Mall Luxury Outlets digital tools /liliEnsure that the client requests received via email and phone are promptly followed up, liaising with Tourism Marketing Team /liliLiaise with The Mall Luxury Outlets partners to ensure the best services standard are met /liliMonitor In Mall image and its consistency with The Mall Luxury Outlets guidelines, updating the Marketing team on a periodical basis /liliPromote and sell The Mall Luxury Outlets Collection, contributing to the storytelling of merchandising and tracking sales and clients’ feedbacks /liliContribute to the development of The Mall Luxury Outlets loyalty program, engaging clients in subscription and points accumulation, and managing rewards redemptionbr/li /ulstrongemWho you arebr/em /strongulliPassionate about luxury hospitality /liliAn organized, yet flexible multi-tasking person /liliA team leader with at least 4 years of guest services experience, preferably in a luxury environment, capable of managing a big team /liliA professional with proven relational skills /liliA fluent English and Italian speaker - any additional language will be considered a plus /liliA team player willing to be part of a larger group with common goals /li /ululliA proactive person, with a positive approach /liliProficient user of MS Office Suitebr/li /ulstrongemWhy work with us?br/em /strongThis is an excellent opportunity to join The Mall Luxury Outlets adventure in a moment of extraordinary growth, giving a significant personal contribution and becoming part of a thriving team in a luxury fashion environment that offers endless possibilities to learn and grow. Talent development is a managerial principle at The Mall Luxury Outlets and we are committed to search and grow up new ones. Our common vision promotes resourcefulness and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.bremThe Mall Luxury Outlets is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.br/emstrongJob Typebr/strongRegularbrstrongStart Datebr/strong2025-09-01brstrongSchedulebr/strongFull timebrstrongOrganizationbr/strongDESIGN MANAGEMENT S.R.L. #J-18808-Ljbffr