We are looking for a Product Designer who will join our Business Unit MailUp+Contactlab, Growens' biggest Business Unit.
About MailUp+Contactlab
MailUp is the leading solution in Italy, serving both SMEs and large companies with advanced features for creating, automating, sending, and monitoring email and mobile messaging campaigns. Its current international presence spans from Europe to Latin America to Asia.
Contactlab offers an integrated purpose of engagement marketing products and strategic services to maximize business returns and reinforce client-brand relationships. The Contactlab Marketing Cloud platform enables brands to grow the value of their contacts, enhance conversions, boost sales, and retain customers with personalized messages and real-time conversations. Contactlab also offers multi-technology campaign management services.
Your impact
As a Product Designer, your role will be to contribute to the growth of the MailUp and Contactlab platforms in one of our squads.
Your core responsibilities will be :
* Become an expert on MailUp and Contactlab products
* Work with the rest of the product team to define new developments byunderstanding what our customers need, identifying friction points and measuring the usability of existing and new developments
* Work with the development team to lead the user experience of new developments
* Keep updated the design documentation that helps a digital product team to scale
* Execute the phases of the UX design process (Analysis, Research, Prototyping & Design and Implementation)
* Design new and effective UX solutions that represent the best balance between userneeds and business goals, values and KPI
What we Offer
* Make a difference : you'll make a huge contribution to the growth of the MailUp+Contactlab Business Unit through your experience;
* Learn and grow : you’ll be supported and coached regularly throughout your experience;
* Flexibility : trust is one of our values. We strongly believe in results, no matter how many hours you spend at the office;
* International environment : we are a global reality with 5 Business Units in different countries.
What We Look For
* Passion for new Technologies : you love what you do, you go the extra mile, are eager to tackle challenges and solve problems, and you are really interested in the technological evolution of web applications;
* Open Mindedness : you embrace change, love to learn and keep up-to-date. You value other people’s points of view;
* Proactivity : you are proactive and independent in carrying out your activities and finding information;
* Interpersonal skills : you can build quality relationships with everybody, be diplomatic and capable of resolving disputes responsibly;
* Precision : ability to get into the details, while also seeing and understanding the big picture;
* Curiosity : attitude to continuous updating (report in the CV some sites / blogs / update sources details);
* Any research experience would be a plus, including being able to conduct studies to understand user behaviour as an analyst, or a background in planning, coordinating and facilitating user research and testing.
* Communication Sciences or Design degree, or equivalent
* 2+ years of experience as a Digital Product Designer for modern web applications in companies that own a digital product
* Experience with design document production, such as wireframes and user flows
* Excellent knowledge of design tools, such as Figma, Sketch, or equivalent
* Experience with prototyping and user testing. Experience working with developers, in Agile methodology, to transform concepts into digital products
* Experience in delivering qualitative and quantitative research-based actionable insights and conducting remote qualitative user research studies (is a plus)
Location
Our office is in Milan, Cremona or remote. If you work remotely, we may ask you to join us in Milan or Cremona for in-person sessions from time to time.
We apply the Growens Way of Working (WoW) statement that sets Hybrid as our designated way of working, offering different (not exclusive) options such as working from the office, home, or anywhere depending on specific, personal, and team needs.
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