Company DescriptionAt Colliers, we help leaders succeed by building amazing workplaces, businesses, and communities around the world. We think differently, share innovative ideas, and offer a unique collaborative workplace where you can succeed.Colliers is a listed real estate advisor active in 66 countries with more than 18,000 employees. We contribute to a better society by solving real estate issues and accelerating the sustainability transition in the built environment. In 2025 we will be completely climate neutral.We connect global market developments and data with the needs of property owners, property investors, and property tenants. This enables us to understand the sector of tomorrow and to provide forward‐looking advice. These insights help us add value to all phases of the real estate cycle and build long‐lasting customer relationships. We offer creative solutions that are not only attractive today, but remain relevant and sustainable later. In Italy, we work with 170 professionals in an organization where entrepreneurship, expertise, and doing the right thing are important. Together we shape the future of real estate.BE creative. BE the expert. BE a team player. Be all that and more at Colliers International.Job DescriptionThe Desk Support Engineer is an IT support professional responsible for delivering reliable and efficient second‐line deskside support. He/She is a resource with strong technical competence, enthusiasm, and a natural propensity for teamwork. He/She demonstrates analytical problem‐solving skills, attention to detail, and the ability to prioritize activities in line with Service Level Agreements. The ideal candidate is proactive, organized, and comfortable working both independently and within the wider IT team, ensuring continuity and quality of IT services across the business. Professionalism, flexibility, and a structured approach to processes are essential characteristics for this role.Your ActivitiesIndependent management of 2nd Line IT incidents and service requestsEnd-to-end ownership of tickets, including communication and resolution via ServiceNowOn-site deskside support for desktop PCs, laptops and hardware devicesSupport for Microsoft 365, Teams (including Telephony), Active Directory and core business applicationsManagement of joiners, leavers and user administration tasksSupport of mobile devices (iPhone, iPad, Android, Windows)Remote working support (VPN, broadband, Wi‐Fi connectivity)Meeting room and AV setup support for internal and client meetingsCoordination with EMEA 3rd Line teams and external providers when escalation is requiredParticipation in change, configuration and project management activitiesMaintenance of accurate documentation and knowledge articlesHardware procurement and asset managementSupport of onsite server room activities in alignment with IT processesAvailability to travel to other Italian offices when requiredQualificationsDegree or technical qualification in Information Technology or related field (preferred)Proven experience in a Second Line / Deskside Support roleStrong knowledge of Microsoft Windows 10/11 and Microsoft 365Experience with ServiceNow or similar IT Service Management toolsKnowledge of Active Directory and Exchange administrationFamiliarity with networking concepts (Wi‐Fi, VPN, remote connectivity)Experience supporting mobile devices (Apple and Android)Understanding of core enterprise applications (e.G., Citrix, Cisco Telephony, printing solutions, Salesforce)Experience working within ITIL-based environments (preferred)Excellent problem‐solving and analytical skillsStrong customer service orientation and communication skillsNative Italian speaker or C1 level, proficient in EnglishProfessional attitude and flexibility to travel across Italy if required#J-18808-Ljbffr