Ph3Customer Experience Retail Associate Manager /h3pAs part of the Customer Care Transformation team, you will lead the end‑to‑end retail experience, ensuring every customer touchpoint—from sportsbook counters to casino lobbies—delivers a seamless, high‑quality journey. /ph3Responsibilities /h3ulliLead the end‑to‑end management of the retail experience, ensuring all in‑store touchpoints deliver a seamless, high‑quality journey. /liliOversee and optimize shops content, including digital screens, terminals, signage, and promotional materials, guaranteeing accuracy, consistency, and alignment with the Retail Content Playbook. /liliImplement tailored in‑store experiences for different customer segments and personas to enhance engagement and loyalty. /liliOptimize and monitor the customer journey by tracking in‑store interactions, identifying friction points, and implementing improvements. /li /ul /p #J-18808-Ljbffr