The Hotel Manager will act as a strategic business partner to the General Manager, overseeing the daily operations and ensuring that every aspect of the guest journey reflects the resorts commitment to excellence.
This leadership role combines operational oversight, team development, and a sharp business mindset. The successful candidate will serve as an ambassador of the brands values, fostering a culture of passion, precision, and personalized service.
Key Responsibilities
Operational Leadership
Oversee and coordinate the daily operations of all departments, including Rooms Division, Food & Beverage, Spa, Engineering, and Guest Experience.
Guarantee the seamless execution of guest services and the delivery of exceptional experiences across all touchpoints.
Ensure that all brand standards, service protocols, and quality guidelines are consistently maintained.
Act as Manager on Duty during peak operations or in the absence of the General Manager.
People & Culture
Lead, inspire, and coach department heads to achieve operational excellence and a culture of genuine hospitality.
Promote continuous learning, internal mobility, and talent retention initiatives.
Conduct regular departmental meetings to align goals, monitor performance, and encourage cross-functional collaboration.
Uphold an inclusive, respectful, and engaging work environment.
Financial & Business Performance
Support the General Manager in developing and monitoring budgets, forecasts, and operational KPIs.
Identify opportunities to enhance efficiency, optimize costs, and maximize profitability without compromising guest satisfaction.
Analyze performance metrics and develop action plans to achieve financial and service excellence targets.
Guest Experience & Bran Representation
Personally engage with guests, ensuring their expectations are not only met but exceeded.
Handle high-level guest feedback and implement continuous improvement strategies.
Represent the property with professionalism and integrity at events, media engagements, and community activities.
Compliance & Sustainability
Ensure adherence to health, safety, and environmental regulations.
Support the implementation of sustainability initiatives aligned with the companys ESG commitments.
Requirements
Education & Experience
University degree in Hospitality Management, Business Administration, or related field.
Minimum of 57 years of progressive leadership experience in luxury hospitality, preferably within a resort environment.
Proven track record in operational leadership, guest relations, and financial management.
Skills & Competencies
Exceptional leadership and interpersonal skills, with the ability to motivate large multicultural teams.
Strong strategic and analytical thinking combined with meticulous attention to detail.
Excellent command of Italian and English; proficiency in additional languages (German, French, or Spanish) is an advantage.
High level of emotional intelligence, diplomacy, and discretion.
Benefits
At Romazzino, a Belmond Hotel, Costa Smeralda we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
· Competitive salaries and health insurance plans for you and your family
· Housing
· Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.