Ph3Channel Relationship Manager, AMZL - Kerala /h3 pAmazon is seeking a Channel Relationship Manager to work with our Last Mile Team managing end‑to‑end station operations and channel partner management. /p h3Primary Responsibilities /h3 ul liAct as the custodian of the processes SOPs for the allotted program and consistently challenge and innovate to improve the existing ones. Provide out‑of‑the‑box solutions to enhance quality standards, reduce waste, and eliminate unnecessary work. /li liCoordinate with cross‑functional teams and vendors to deliver customer orders through the last‑mile network. /li liOversee inbound, outbound, delivery, returns and forward‑leg pick‑ups, capacity utilization, network optimization contingency planning. /li liEnsure high overall performance in quality and customer experience through last‑mile delivery and pick‑up operations. /li liLiaise with training teams to develop and update training materials on an ongoing basis, embedding a problem‑solving culture. /li liEnsure new processes are communicated to relevant stakeholders, implemented quickly and standardized across locations. Perform continuous process evaluation for sustainment. /li liMaintain a data‑driven approach to solve problems and optimize operational cost. /li /ul h3Additional Responsibilities /h3 ul liDeveloping standard operating procedures. /li liDirect accountability for setting and meeting operational goals, strategic planning and forecasting. /li liLeading process improvements. /li /ul h3Demonstrated Abilities /h3 pWe are looking for smart and analytical people, passionate about operations, to join the Operations team at Amazon India. This role requires individuals who thrive on driving change, building an organization and leading through others, by giving them a direct management assignment in our Operations Services and Technology Centers. Ideal candidates leverage strong analytical skills, communication, and think big. /p h3Key Job Responsibilities /h3 ul liProcess SOP Ownership: Serve as the custodian of all processes and SOPs for the assigned program. Continuously challenge, refine, and innovate existing workflows to enhance quality, reduce waste, and eliminate non‑value‑added activities. /li liCross‑Functional Coordination: Collaborate with internal teams and external stakeholders to ensure seamless execution of last‑mile operations and timely delivery of customer orders. /li liEnd‑to‑End Operations Management: Oversee inbound, outbound, delivery, returns, forward‑leg pick‑ups, capacity utilization, network optimization, and contingency planning. /li liPartner Management: Manage relationships with delivery partners and vendors to ensure alignment with performance standards, compliance requirements, and capacity needs. /li liQuality Customer Experience Excellence: Drive high performance in quality metrics and customer experience across last‑mile delivery and pick‑up operations. /li liTraining Capability Building: Work with training teams to develop, improve, and update training materials, embedding a culture of problem‑solving and continuous learning across the network. /li liData‑Driven Problem Solving: Use data insights and analytics to identify root causes, reduce losses, improve productivity, and optimize operational costs through structured problem‑solving. /li /ul h3A Day in the Life /h3 ul liReviews previous day’s metrics across inbound, outbound, delivery, returns, and customer experience. /li liLeads the Daily Business Review (DBR) to discuss performance gaps, root causes, capacity, and action plans. /li liCoordinates with cross‑functional teams and delivery partners to ensure smooth last‑mile operations. /li liMonitors real‑time execution, resolves escalations, and activates contingency plans when required. /li liEnsures SOP adherence, drives process standardization, and evaluates improvement opportunities. /li liWorks with training teams to update materials and reinforce a problem‑solving culture. /li liEnds the day by updating dashboards, tracking action items, and preparing insights for the next DBR. /li /ul h3Basic Qualifications /h3 ul li2+ years of employee and performance management experience. /li liBachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience. /li liWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays. /li /ul h3Preferred Qualifications /h3 ul li1+ years of performance metrics, process improvement or lean techniques experience. /li /ul h3Inclusive Culture Accommodations /h3 pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr